Senior Systems Support Engineer

Dawar Consulting; Pleasanton (CA); On-site; USD 65,000 - 109,000; Full time

Benefits offered by this job

Medical

Paid Sick Leave

401K

Job summary

Our client in Pleasanton, CA seeks a Senior Systems Support Engineer to support laboratory instruments, software, and networked systems across R&D and Clinical Operations, with strong focus on networking and connectivity. Responsibilities include installation, troubleshooting, IP addressing, configuring Fortigate firewalls, VLANs, switches, routing, DNS/DHCP, and providing onsite and remote IT support.

ServiceNow is used for requests, and IQ/OQ qualification activities are performed in line with

Qualifications

• Associated degree in Electrical/Electronic Engineering, Computer Science, IT/Networking, or equivalent experience.
• 5+ years of experience supporting medical/laboratory equipment and networked systems in R&D, hospital, or clinical labs.
• Hands-on experience with IP addressing/subnetting, VLANs, switches, routers, and firewalls.
• Direct experience configuring Fortigate or similar firewall/network security appliances.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, and firewall rules.

Responsibilities

• Install, relocate, deinstall, qualify, and perform preventive maintenance and repairs on laboratory instruments and systems.
• Troubleshoot instrument hardware, software, and network connectivity issues and perform root-cause analysis.
• Manage IP addressing and connectivity for networked laboratory instruments.
• Configure and troubleshoot Fortigate firewalls, VLANs, switches, routing, DNS/DHCP, and related network infrastructure.
• Provide onsite and remote IT/networking support for R&D and laboratory environments.
• Manage service requests and coordinate/triage issues through ServiceNow.
• Document service, maintenance, and qualification activities accurately in equipment management systems.
• Execute and support IQ/OQ qualification activities and work within applicable FDA/ISO requirements.
• Provide technical guidance and training to team members as expertise develops.

Skills

Networking

Troubleshooting

IT Support

Documentation

Education

Associate degree in IT/Networking

Tools

Fortigate

ServiceNow

VPN

Job description

Pleasanton, United States | Posted on 09/18/2026

Our client, a worldleader in life sciences and biotechnology, is looking for a“SeniorSystems Support Engineer" based in Pleasanton, CA.

Job Duration:LongTerm Contract(Possibility Of Extension)

Pay Rate : $79/hr on W2

Company Benefits:

• Medical, Paid Sickleave, 401K

Travel:

Local travel to SantaClara, CA as needed

Job Overview

Seeking a SeniorSystems Support Engineer to support laboratory instruments, software, andnetworked systems used across R&D and Clinical Operations. This role has a strongfocus on networking and connectivity, along with hands-on instrumentinstallation, qualification, maintenance, and troubleshooting.

Key Responsibilities

• Install,relocate, deinstall, qualify, and perform preventive maintenance andrepairs on laboratory instruments and systems.
• Troubleshootinstrument hardware, software, and network connectivity issues and performroot-cause analysis.
• ManageIP addressing and connectivity for networked laboratory instruments.
• Configureand troubleshoot Fortigate firewalls, VLANs, switches, routing,DNS/DHCP, and related network infrastructure.
• Provideonsite and remote IT/networking support for R&D and laboratoryenvironments.
• Manageservice requests and coordinate/triage issues through ServiceNow.
• Documentservice, maintenance, and qualification activities accurately in equipmentmanagement systems.
• Executeand support IQ/OQ qualification activities and work within applicableFDA/ISO requirements.
• Providetechnical guidance and training to team members as expertise develops.

Required Qualifications

• Associatedegree in Electrical/Electronic Engineering, Computer Science,IT/Networking, or equivalent experience.
• 5+years of experience supporting medical/laboratory equipment and/ornetworked systems in R&D, hospital, or clinical laboratoryenvironments.
• Hands-onexperience with IP addressing/subnetting, VLANs, switches, routers, andfirewalls.
• Directexperience configuring and troubleshooting Fortigate or similarfirewall/network security appliances.
• Workingknowledge of TCP/IP, DNS, DHCP, VPN, and firewall rules.

Preferred

• Networkingcertification such as CCNA, Network+, or Fortinet certification.