Senior Systems & ServiceNow Specialist — IAM & Infra

BBSS Beyond Blue; Lexington (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

University of Kentucky is seeking a Systems Support Analyst Senior to manage the enterprise IT platform and support identity and access management. You will mentor staff, design and upgrade systems, and participate in disaster recovery planning.

The role requires substantial experience in IT service delivery, incident management, and collaboration with IT teams to meet evolving organizational needs.

Qualifications

• Bachelor’s degree in computer science, information systems, or a related field.
• 5+ years of experience in computer science or information systems.
• ITIL v.3 or 2011 Foundation certification required.

Responsibilities

• Manage enterprise IT platform including incident, problem, project and portfolio support.
• Provide advanced support for identity and access management processes.
• Maintain mission-critical infrastructure and disaster recovery planning.
• Collaborate with IT staff to design and upgrade systems; mentor team members.
• Respond to customer requests and adapt to evolving organizational needs.

Skills

Incident management

Problem management

Project management

Portfolio management

Mentorship

Education

Bachelor’s degree in computer science or information systems

Tools

ServiceNow

Identity and access management

Job description

University of Kentucky is seeking a Systems Support Analyst Senior to manage the enterprise IT platform and support identity and access management. You will mentor staff, design and upgrade systems, and participate in disaster recovery planning.

The role requires substantial experience in IT service delivery, incident management, and collaboration with IT teams to meet evolving organizational needs.