Senior Systems Maintenance Specialist

Nyla Technology Solutions; Maryland; On-site; USD 171,000 - 203,000; Full time

Job summary

Nyla Technology Solutions delivers advanced IT services and supports U.S. Government missions from its Columbia, MD headquarters. The role ensures reliability of critical IT infrastructure, handling UNIX/Windows environments, storage, and network devices with Tier 1/2 support.

A TS/SCI clearance is mandatory, and compensation ranges from $171,000 to $203,000 annually. The position emphasizes uptime, cross‑platform administration, and proactive system improvements, with benefits and a

Qualifications

• Active TS/SCI clearance required.
• Bachelor’s Degree in CS/Software Eng or related with 15+ years SWE in programs/contracts of similar scope, type and complexity OR High School Diploma / GED with 20+ years of specialized technical experience.
• Experience managing IT infrastructure including servers, storage, networks, and client platforms.

Responsibilities

• Own the implementation, maintenance, and day-to-day operations of vital IT infrastructure.
• Manage client/server setups, storage, network devices, and cross-platform operating systems.
• Configure UNIX and Windows environments and provide Tier 1 and Tier 2 support.
• Proactively enhance infrastructure components to maximize system availability, performance, and integrity.

Skills

Systems Administration & Operations

UNIX & Windows OS Management

Tier 1 & Tier 2 Support

Network & Hardware Support

Escalation & Communication

Infrastructure Automation

System Monitoring

Virtualization & Storage

Education

Bachelor’s Degree in Computer Science, Software Engineering, or related discipline + 15+ years SWE

High School Diploma / GED + 20+ years specialized technical experience in lieu of a degree

Job description

Job Description

ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED

We are seeking a proactive, adaptable Systems Engineer / Systems Administrator to own the implementation, maintenance, and day-to-day operations of vital IT infrastructure. In this role, you will be the backbone of system reliability—managing everything from client/server setups, storage, and network devices to cross-platform operating systems. You will handle both Tier 1 and Tier 2 troubleshooting, configure UNIX and Windows environments, and proactively enhance infrastructure components to keep system availability, performance, and integrity at peak levels.

The annual base salary range for this role is $171,000-$203,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.

Required Skills

• Systems Administration & Operations: Proven experience managing, maintaining, and supporting IT system infrastructure, including servers, storage, network devices, and client platforms.
• UNIX & Windows OS Management: Demonstrated expertise configuring, troubleshooting, and administering both UNIX and Windows operating systems, including loading OS software and implementing reliability enhancements.
• Tier 1 & Tier 2 Support: Strong track record in problem identification, diagnosis, and resolution for help desk and escalation-level technical issues.
• Network & Hardware Support: Hands-on experience configuring network components, diagnosing hardware problems, and managing dispatch/resolution workflows.
• Escalation & Communication: Ability to effectively communicate system status, outages, and issue resolutions to agency management and internal stakeholders.
• Education: Bachelor’s Degree in Computer Science, Software Engineering, or a related technical discipline, paired with relevant full‑Lifecycle software development experience (or equivalent combination of education and hands‑on professional experience) PLUS 15+ years experience as a SWE in programs and contracts of similar scope, type, and complexity OR High School Diploma / GED, PLUS 20+ years of specialized technical experience in lieu of a degree.

Desired Skills

• Infrastructure Automation: Experience scripting routine administrative tasks using PowerShell, Bash, or Python.
• System Monitoring Tools: Familiarity with enterprise monitoring, alerting, and log management solutions.
• Virtualization & Storage: Experience configuring virtualized environments (e.g., VMware, Hyper-V) and Enterprise Storage Area Networks (SAN/NAS).

About Nyla Technology Solutions

Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government. Nyla embraces a forward‑thinking and bold approach at every turn, earning us a solid reputation of technical trendsetters within the industry. We have a passion for developing solutions that have a quick and immediate impact on mission. Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done.

If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as part of Nyla’s team,

Taking Care of All of You

Nyla provides a top-of-market compensation and benefits package. And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle.

PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you’re at the company. You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract* (over 40 hrs/week). There’s even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract!

LEAVE - Want to spend more time with the family? Want more time to travel the world? You can BUY additional annual leave for a total of 6 weeks of annual leave. That’s up to 240 hours of leave plus 11 holidays! That’s not even including paid anniversary leave!

SCHEDULE - Does the traditional 40‑hour workweek no longer fit your lifestyle? With Nyla FLEX, you have the freedom to scale down to 30‑32 hours while still enjoying the top‑notch Nyla benefits you know and love. It's flexibility that works for you without compromising the perks!

WHAT ABOUT OTHER BENEFITS?

Nyla’s health care (medical, dental, and vision) is 100% covered by the company. We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth. We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place.

Nyla is an equal opportunity employer.