Senior Systems Engineer: Incident Lead & Infra Specialist

We Are EXOS; Indianapolis (IN); On-site; USD 110,000 - 140,000; Full time

Job summary

We Are EXOS in Indianapolis, IN seeks a Senior Systems Engineer to act as a Tier 3 escalation point, resolving complex IT issues across hardware, software, network, and applications. You will mentor Tier 1/2 staff and partner with vendors to keep systems secure and scalable.

This full-time role at our headquarters may require occasional after-hours and travel for project implementations and maintenance. A Bachelor’s degree and 10+ years IT experience are preferred.

Qualifications

• Minimum of 10 years of IT experience with at least 3 years in Tier 3 support and system management.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as CCNP, Network+, Security+, MCSE.

Responsibilities

• Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and Tier 2 teams.
• Lead incident resolution with root-cause analysis and permanent fixes.
• Diagnose and resolve hardware, software, network, and application issues.
• Monitor and maintain servers, networks and systems for performance and security.
• Plan and execute patch management activities.
• Collaborate with security to implement and maintain security controls.
• Maintain IT documentation and share knowledge with teams.
• Support IT projects including upgrades and migrations.
• Capacity planning and performance trend analysis.

Skills

Advanced support

Troubleshooting

Infrastructure mgmt

Patch management

Security management

Documentation

Knowledge sharing

Project support

Capacity planning

Education

Bachelor's degree in CS/IT

Tools

VMware

Hyper-V

Windows Server

Linux Server

Backup tools

Networking tools

Job description

We Are EXOS in Indianapolis, IN seeks a Senior Systems Engineer to act as a Tier 3 escalation point, resolving complex IT issues across hardware, software, network, and applications. You will mentor Tier 1/2 staff and partner with vendors to keep systems secure and scalable.

This full-time role at our headquarters may require occasional after-hours and travel for project implementations and maintenance. A Bachelor’s degree and 10+ years IT experience are preferred.