Sr. Systems Engineer

We Are EXOS; Indianapolis (IN); On-site; USD 110,000 - 140,000; Full time

Job summary

We Are EXOS in Indianapolis, IN seeks a Senior Systems Engineer to act as a Tier 3 escalation point, resolving complex IT issues across hardware, software, network, and applications. You will mentor Tier 1/2 staff and partner with vendors to keep systems secure and scalable.

This full-time role at our headquarters may require occasional after-hours and travel for project implementations and maintenance. A Bachelor’s degree and 10+ years IT experience are preferred.

Qualifications

• Minimum of 10 years of IT experience with at least 3 years in Tier 3 support and system management.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as CCNP, Network+, Security+, MCSE.

Responsibilities

• Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and Tier 2 teams.
• Lead incident resolution with root-cause analysis and permanent fixes.
• Diagnose and resolve hardware, software, network, and application issues.
• Monitor and maintain servers, networks and systems for performance and security.
• Plan and execute patch management activities.
• Collaborate with security to implement and maintain security controls.
• Maintain IT documentation and share knowledge with teams.
• Support IT projects including upgrades and migrations.
• Capacity planning and performance trend analysis.

Skills

Advanced support

Troubleshooting

Infrastructure mgmt

Patch management

Security management

Documentation

Knowledge sharing

Project support

Capacity planning

Education

Bachelor's degree in CS/IT

Tools

VMware

Hyper-V

Windows Server

Linux Server

Backup tools

Networking tools

Job description

Established in 2009, EXOS is a family of companies, formerly known as Sondhi Solutions, that provides cybersecurity, talent and IT solutions across the United States. The brand EXOS is shorthand for nature's answer to providing critical support, protection and growth for many living organisms: exoskeletons. At EXOS we believe we provide that same answer for our clients. EXOS core values are built around the importance of that symbiotic relationship with our clients and one another. We realize that the foundation of all success, both for our clients and our team, is found in people connecting, building trust, and focusing on a common purpose.

EXOS CYBER partners with businesses to solve security concerns through innovative technology and specialist expertise. Our cybersecurity offerings are designed around a defense-in-depth strategy to provide a multi-layered, robust security framework.

EXOS TALENT connects organizations with exceptional individuals, champion diversity, and unlock the full potential of human resources. Together, we are building a more inclusive and prosperous future.

EXOS IT empowers organizations with strategic IT direction and industry-leading service across public, private and nonprofit sectors. We focus on partnership to understand and achieve your goals, address challenges, and drive meaningful outcomes, together.

We are Empowering:

At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service, and the talent necessary to achieve their business goals. We empower our team by living a culture of collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all our team members.

We are Connected:

At EXOS we are connected to our clients and their purpose. We are not just a talent and technology partner; we are an extension of your business. We seek to understand where leadership is driving the company, and we connect across all aspects of the business necessary to make that goal a reality. We

are connected to the communities we serve and invested in organizations that make them great places to live. As the EXOS team, we are connected through our common commitment to our cultural imperatives: the "Three Ps" – Be Positive, Be Productive and Be Progressive in the since that we are always challenging each other to learn and grow.

We are Trusted:

For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional firms, our team is there to help solve pain points and provide strategic direction. The trust we have with one another as a team is earned. We live a culture of accountability with a goal of excellence. We are invested in one another's success, personally and professionally. We are a trust first, learn together and celebrate collectively team.

As a Senior Systems Engineer, you will serve as a Tier 3 escalation point for both ourselves and our Clients, resolving complex technical issues across hardware, software, network, and application environments. This senior-level role focuses on incident leadership, infrastructure and patch management, and security, while partnering with vendors, mentoring Tier 1 and Tier 2 teams, and supporting IT projects that keep systems performing, secure, and ready for growth.

Advanced Technical Support:

• Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and Tier 2 teams, ensuring timely and effective solutions.
• Analyze and resolve complex technical problems related to hardware, software, network, and applications promptly and effectively.
• Lead the resolution of critical incidents, identifying root causes and implementing permanent fixes to prevent future occurrences.

Troubleshooting:

• Diagnose and resolve hardware, software, network, and application issues across the organization's IT environment.

Infrastructure Management:

• Monitor and maintain the organization's servers, networks, and systems to ensure optimal performance, security, and availability.

Patch Management:

• Plan and execute patch management activities, including testing, deployment, and validation, to ensure systems are up-to-date and secure.

Security Management:

• Collaborate with the security team to implement and maintain security measures, including firewalls, intrusion detection systems, and access controls.
• Liaise with third-party vendors and service providers to troubleshoot and resolve technical issues, ensuring effective communication and timely resolution.

Documentation:

• Maintain accurate and up-to-date documentation of IT processes, procedures, configurations, and troubleshooting steps.

Knowledge Sharing:

• Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities.

Project Support:

• Assist in the planning, implementation, and maintenance of IT projects, including system upgrades, migrations, and new technology deployments.

Capacity Planning:

• Monitor system performance trends and collaborate with relevant teams to anticipate and address capacity requirements.

This is a full-time position based at our Headquarters office. The role may require occasional after-hours or weekend work for maintenance and project implementations, as well as occasional travel.

Job Requirements

Required Qualifications:

• Experience:Minimum of 10 years of IT experience, with a minimum of 3 years of Tier 3 support and system management.
• Education:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications:Relevant certifications such as Cisco Certified Network Professional (CCNP), Network+, Security+, Microsoft MCSE.
• Server Environments:Proficiency in configuring, managing, and troubleshooting Windows and/or Linux server environments.
• Networking:Strong understanding of networking concepts, protocols, and security principles.
• Virtualization:Experience with virtualization technologies such as VMware or Hyper-V.
• Backups:Knowledge of backup and disaster recovery strategies and tools.
• Strong communication and teamwork skills to collaborate effectively across departments.