Senior Systems Engineer - Enterprise Platform & Content

The Walt Disney Company; Orlando, Northern (FL, KY); Hybrid; USD 112,000 - 150,000; Full time

Job summary

The Walt Disney Company’s Disney Experiences (DX) in Orlando is seeking a Sr Systems Engineer to join the Guest Content Experience Systems Engineering team. You will support enterprise platforms for content management, digital asset management, personalization, localization, and production operations.

Responsibilities include configuring and supporting platforms, troubleshooting complex issues, ensuring release readiness, and collaborating with product, software engineering, QA, and operations

Qualifications

• Minimum 5+ years of related experience supporting enterprise applications, digital platforms, or production systems.
• Technical experience with consumer- and employee-facing enterprise systems in high-availability environments.
• Experience configuring and supporting enterprise content management, digital asset management, personalization, localization, or comparable platforms.
• Strong application troubleshooting, incident management, root cause analysis, and production stabilization skills.
• Proficiency with SQL and data validation across relational or NoSQL technologies.
• Proficiency reading and validating JSON structures, REST service responses, and system integrations using tools such as Postman.
• Experience with AWS cloud services and cloud-based application support.
• Experience with monitoring and observability tools such as Splunk, Grafana, AppDynamics, or CloudWatch.
• Experience with change and release management processes and tools such as ServiceNow and Jira.
• Familiarity with distributed version control and CI/CD practices.
• Experience working in an Agile delivery environment using Jira, Confluence, or similar tools.
• Strong communication, technical documentation, collaboration, and customer-service skills, with a proactive approach to continuous learning and emerging technologies.

Responsibilities

• Configure, administer, support, and continuously improve enterprise platforms supporting content management, digital asset management, personalization, localization, and production operations.
• Analyze, troubleshoot, and resolve complex application, platform, workflow, and integration issues across consumer- and employee-facing enterprise systems.
• Support platform configuration, structured data validation, workflow management, environment readiness, and release validation for new use cases and user stories.
• Read, interpret, and validate JSON structures and REST service responses using tools such as Postman to confirm data accuracy and expected system behavior.
• Monitor platform health, performance, and availability using enterprise observability tools; lead incident triage, root cause analysis, service restoration, and follow-up improvements.
• Execute change and release management processes, including ServiceNow change records, technical reviews, deployment readiness, validation, and production support.
• Partner with product, software engineering, quality assurance, operations, and business teams to deliver platform enhancements and resolve cross-system dependencies.
• Develop and maintain configuration standards, technical documentation, operational procedures, support runbooks, and knowledge resources.

Skills

Enterprise systems

Troubleshooting

JSON & REST

AWS cloud

Monitoring/observability

Change and release mgmt

CI/CD

Agile/Jira

SQL

Communication

Education

Bachelor's degree

Tools

Postman

ServiceNow

Jira

Confluence

Splunk

Grafana

CloudWatch

Job description

The Walt Disney Company’s Disney Experiences (DX) in Orlando is seeking a Sr Systems Engineer to join the Guest Content Experience Systems Engineering team. You will support enterprise platforms for content management, digital asset management, personalization, localization, and production operations.

Responsibilities include configuring and supporting platforms, troubleshooting complex issues, ensuring release readiness, and collaborating with product, software engineering, QA, and operations