Senior Systems Engineer — Client-Facing M365 & Automation

Prime System Solutions; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Prime System Solutions seeks a Systems Engineer Level II to provide advanced technical support for client environments, especially within the M365 stack. You will troubleshoot complex issues, lead incident responses, and mentor junior engineers while maintaining thorough documentation and knowledge resources.

You will report to client sites as needed and help optimize IT infrastructure, including proactive maintenance, security tasks, and automation using PowerShell.

Qualifications

• 3+ years experience in a technical support role, preferably MSP.
• Experience troubleshooting complex M365 issues.
• Strong knowledge of Windows operating systems.
• M365 certification preferable Modern Workspace.

Responsibilities

• Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents and service requests efficiently.
• Reporting to a client site for support when needed.
• Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
• Implement and oversee routine maintenance tasks, updates, and system optimizations.
• Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
• Mentor Level I engineers in troubleshooting and resolution processes.
• Maintain comprehensive documentation of client environments, configurations, and support procedures.
• Actively contribute to the development of the knowledge base and training materials.
• Collaborate directly with clients to understand their technical needs and provide proactive solutions.
• Communicate effectively with clients, providing status updates, technical information, and recommendations.
• Perform any additional job duties as requested by management to contribute to the overall success of the organization.
• Troubleshooting complex issues within the M365 ecosystem, such as Outlook, Teams, SharePoint, OneDrive, and Office apps.
• Use PowerShell to automate repetitive tasks such as bulk user management, mailbox configuration, or generating reports on M365 usage and security.
• Assisting with M365 Security Center tasks like detecting suspicious activities, responding to alerts, and helping enforce data loss prevention (DLP) policies.
• Managing user identities through EntraID including advanced tasks like role assignments, multi-factor authentication (MFA), and conditional access policies.
• Handling complex user permissions for SharePoint, Teams, and other M365 apps that involve multiple levels of access control or troubleshooting group-based permissions issues.
• Create, update, and remove user accounts, including assigning licenses and configuring permissions.

Skills

Advanced technical support

M365 troubleshooting

PowerShell automation

Client communication

Mentoring Level I engineers

Tools

PowerShell

EntraID

SharePoint Admin

M365 Admin Center

Job description

Prime System Solutions seeks a Systems Engineer Level II to provide advanced technical support for client environments, especially within the M365 stack. You will troubleshoot complex issues, lead incident responses, and mentor junior engineers while maintaining thorough documentation and knowledge resources.

You will report to client sites as needed and help optimize IT infrastructure, including proactive maintenance, security tasks, and automation using PowerShell.