Senior IT Service Engineer II: M365 & Automation Lead

Executech; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Executech is looking for a Service Engineer II based in Phoenix, Arizona. This role involves end-to-end resolution of complex IT issues, with a strong emphasis on Microsoft 365 administration and client communication. Candidates should have 2–5 years of IT support experience and the ability to troubleshoot various technical challenges.

The successful candidate will mentor junior staff, manage cross-functional collaboration, and drive operational improvements while adhering to company standards.

Qualifications

• 2–5 years of IT support experience with increasing complexity.
• Strong working knowledge of Microsoft 365 administration, identity, device management.
• Comfortable performing intermediate troubleshooting across multiple systems.

Responsibilities

• Resolve issues across devices, Microsoft 365, and core business systems.
• Own tickets end-to-end, manage client updates and vendor coordination.
• Use scripting for repeatable tasks and support security posture.

Skills

Microsoft 365 administration

Intermediate troubleshooting

Client communication

PowerShell fundamentals

Education

Microsoft role-based certification

2–5 years of IT support experience

Job description

Executech is looking for a Service Engineer II based in Phoenix, Arizona. This role involves end-to-end resolution of complex IT issues, with a strong emphasis on Microsoft 365 administration and client communication. Candidates should have 2–5 years of IT support experience and the ability to troubleshoot various technical challenges.

The successful candidate will mentor junior staff, manage cross-functional collaboration, and drive operational improvements while adhering to company standards.