Senior Systems Engineer - 24/7 Production & Automation

ICE Clear Europe Limited; Atlanta (GA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Senior Systems Engineer to design, plan, and implement integrated solutions in a fast-paced, customer-focused environment.

The role involves 24/7 production operations support, on-call rotation, and collaboration with developers, operations staff, release engineers, and end-users to ensure reliability and performance of critical systems such as SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, and Tableau.

Qualifications

• Bachelor's degree in CIS or equivalent experience in Systems Engineering/Information Technology.
• 5+ years proven experience with third party application support.
• Strong initiative to learn and assimilate new software/technologies and improve business processes.
• Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred).
• Demonstrated Fundamental knowledge of Windows Operating Systems (2019+).
• Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.).
• Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod).
• Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others).
• Top-tier analytics and problem solving.
• Ability to work in a fast-paced service-oriented team environment.
• Customer focused, and dedicated to the best possible user experience.
• Communicate effectively with both technical and business resources.

Responsibilities

• Design, plan and implementation of integrated solutions
• Tune systems for maximum available performance
• Respond to and assist in production operations in a 24/7 environment
• Troubleshoot and resolve issues both proactively and as discovered
• Application support and administration for SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, Tableau, and other applications
• Manage application configurations, patch Levels and Evolution Paths
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with developers, operations staff, release engineers, and end-users
• Educate and mentor team members and operations staff
• Participate in a weekly on-call rotation for after-hours support and change events

Skills

Scripting

Linux

Windows

SDLC concepts

Problem solving

Communication

Team collaboration

On-call support

Education

Bachelor's degree in CIS or equivalent experience in Systems Engineering/Information Technology

Tools

GIT

Puppet

Ansible

IBM MQ

IBM Sterling Integrator

Tableau

File Gateway

Job description

Intercontinental Exchange, Inc. is seeking a Senior Systems Engineer to design, plan, and implement integrated solutions in a fast-paced, customer-focused environment.

The role involves 24/7 production operations support, on-call rotation, and collaboration with developers, operations staff, release engineers, and end-users to ensure reliability and performance of critical systems such as SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, and Tableau.