Engineer, Systems Engineering

ICE Clear Europe Limited; Atlanta (GA); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking an experienced Systems Engineer to design and implement integrated solutions, tune performance, and support critical applications in a 24/7 production environment.

The role requires strong Linux/Windows fundamentals, scripting, and experience with GIT/Puppet. You will collaborate with developers, operations staff, and release engineers, mentoring junior team members while ensuring smooth change events and on-call coverage.

Qualifications

• Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology
• 3+ years proven experience with third party application support
• Fundamental knowledge of Linux OS and Windows OS (2019+), SDLC concepts and tools (GIT, Puppet)

Responsibilities

• Design, plan and implementation of integrated solutions
• Tune systems for maximum available performance
• Respond to and assist in production operations in a 24/7 environment
• Troubleshoot and resolve issues both proactively and as discovered
• Application support and administration for SWIFT, IBM MQ, Tableau and other applications
• Manage application configurations, patch levels and evolution paths
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with developers, operations staff, release engineers, and end-users
• Educate and mentor team members and operations staff
• Participate in a weekly on-call rotation for after-hours support and change events

Skills

Linux

Windows

Scripting

SDLC

GIT

Puppet

Problem solving

Teamwork

Customer focus

Education

Bachelor in CIS

Tools

Sterling Integrator

MQ

Tableau

LDAP

SQL

Job description

Job Purpose

We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.

Responsibilities

• Design, plan and implementation of integrated solutions
• Tune systems for maximum available performance
• Respond to and assist in production operations in a 24/7 environment
• Troubleshoot and resolve issues both proactively and as discovered
• Application support and administration for SWIFT, IBM MQ, Tableau and other applications
• Manage application configurations, patch Levels and Evolution Paths
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with developers, operations staff, release engineers, and end-users
• Educate and mentor team members and operations staff
• Participate in a weekly on-call rotation for after-hours support and change events

Knowledge and Experience

• Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology
• 3+ years proven experience with third party application support
• Strong initiative to learn and assimilate new software/technologies and improve business processes
• Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred)
• Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
• Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
• Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
• Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others)
• Top-tier analytics and problem solving
• Ability to work in a fast-paced service-oriented team environment
• Customer focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources

Desired

• Experience in automation tool development and methodologies, like Ansible and Puppet
• Strong understanding of project management, organization, and time management
• Experience with Sterling Integrator and MQ
• Experience with Tableau
• Basic understanding of SQL Database concepts (Oracle, MySQL)
• Experience with LDAP systems

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.