Senior Desktop Support Engineer

ContinuServe Talent Acquisition & Organizational Development Services; Buford (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k)

Paid time off

Job summary

ContinuServe is seeking a Senior Desktop Support Engineer to deliver day-to-day on-site desktop support at a client location five days per week, with remote support as needed. The role supports enterprise IT needs, including networks, servers, and devices, and offers exposure to modern tech infrastructure.

Candidates should have 5+ years in IT support, strong Windows expertise, and experience with Enterprise-grade solutions.

Qualifications

• 5+ years of experience supporting Windows-based networks and endpoints.
• 3+ years programming and troubleshooting firewalls and switches (Meraki/Ubiquiti).
• Experience with Windows software deployment, patches, and third-party apps.
• Experience managing telecommunications systems.

Responsibilities

• Provide day-to-day desktop, laptop, printer, network, and server support.
• Support IT infrastructure remotely and on-site at client location.
• Collaborate with vendors to resolve hardware/software issues.
• Work with managers and other engineers to meet SLAs and customer service standards.
• Troubleshoot network/system issues on-premise or remote.
• Represent the company professionally within client environments.

Skills

Windows networking

Network devices

Meraki

Ubiquiti

Active Directory

Intune

IIS

macOS support

Communication skills

On-site support

Education

A.A. degree or equivalent

Tools

Meraki

Ubiquiti

Job description

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources, and technology services. We have deep category knowledge and deliver personalized service to help businesses impact their bottom line. We provide strategies that streamline and strengthen operations in today’s fast-paced environment.

We Are Built for the Pace of Possibility.

Our MSP team specializes in providing IT services, IT support on-premise or remote, COLO support, IT consulting, and cloud hosting solutions. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans.

Purpose of the Job

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access as needed. This role supports the client’s operational and technology needs and provides exposure to enterprise-level systems and solutions.

Responsibilities

• Provide day-to-day support of desktop, laptops, printers, networks, and servers
• Support the client’s IT infrastructure both remotely and on-site
• Work with vendors to resolve technical problems with desktop computing equipment and software
• Work closely with Managers, Service Coordinators, and other Engineers to meet service-level commitments and provide world-class customer service
• Troubleshoot and resolve network and system issues, on-premise or remote
• Positively and professionally represent the face of the company within the client environment
• Other duties as required

Qualifications (Knowledge, Skills, and Abilities)

• 5+ years’ experience supporting and troubleshooting Windows-based networks and endpoint devices
• 3+ years’ experience programming and troubleshooting firewalls and switches, including Meraki and Ubiquiti
• Experience installing Windows software, patches, and updates, as well as third-party applications and desktop encryption
• Experience managing and administering telecommunications systems is required
• Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment
• Experience supporting enterprise-level, server-based applications in a service desk or call center capacity is required
• Advanced proficiency with the Microsoft Windows Server family, including but not limited to Active Directory, Group Policy administration, Intune, and IIS, is required
• Familiarity with macOS and related Apple devices
• Self-motivated and able to work with limited supervision
• Strong verbal and written communication skills
• Positive attitude with strong customer service skills
• Ability to work on-site at a client location five days per week
• Desire to learn and support the latest technologies

Experience

• 5+ years’ experience working in information technology is required
• A.A. degree or equivalent experience in information systems or a related field preferred
• Microsoft certification(s) a definite plus

Job Type: Full-time

Benefits

• Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.

Physical Demands

This position requires daily use of fingers, talking, sitting, listening, and vision. Equipment used includes, but is not limited to: computers and keyboards, calculators, writing utensils, paper, and telephones. On a frequent basis, employee must be able to lift up to 40 pounds.

Working Conditions & Environment

The employee must be able to work on-site and attend client meetings and conferences, which may occur outside of standard work hours. Occasional travel to other ContinuServe locations or for company meetings with global teams may be required.

ContinuServe is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.