Senior Systems Engineer

L7 Solutions; Florida; Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

401K with company match

Mobile phone reimbursement

Health, vision, and dental benefits

Mileage reimbursement

Performance-based incentives

Generous bonus levels

Full on the job training & support

Great opportunity for advancement

PTO

Job summary

L7 Solutions is seeking a Senior Systems Engineer to design, implement, and support advanced IT infrastructure for clients. You will help ensure optimal performance and security across on-site, remote, and hybrid environments.

The role emphasizes hands-on work with Windows Server, VMware, Citrix, Microsoft 365, and Azure, with a focus on customer satisfaction and collaborative team success. Competitive salary and growth opportunities are highlighted.

Qualifications

• Demonstrated IT certifications (MCP/MCSA/MCSE) and related credentials.
• Experience supporting Windows Server, Microsoft 365, Azure, SharePoint.
• Hands-on virtualization experience with VMware and Citrix.

Responsibilities

• Provide remote and on-site IT support for client systems and networks.
• Assist with administration of hosted and cloud solutions.
• Serve as escalation point for complex issues and coordinate resolutions.

Skills

Communication skills

Multi-tasking

Troubleshooting

Documentation

Customer service

Education

IT certifications (MCP/MCSA/MCSE)

Tools

Windows Server

Microsoft 365

Azure

SharePoint

VMware

Citrix

Job description

Senior Systems Engineer - Advance Your Career with L7 Solutions!

L7 Solutions, a leader in IT and cybersecurity, is seeking a Senior Systems Engineer to drive innovation and deliver top-tier technical solutions. In this role, you'll design, implement, and support cutting-edge IT infrastructure for our clients, ensuring optimal performance and security.

• Competitive Salary + Growth Opportunities
• Hands-On Work with Advanced Technologies
• Collaborative, High-Performance Team Environment

As a member of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range of IT support tasks.

The ideal candidate should possess excellent communication skills and be willing to work with clients and staff from technical to non-technical backgrounds. You must have the ability to work in a team environment and take ownership of tasks and projects.

Basic Functions:

• Provide IT support relating to issues with internal systems and network infrastructure.
• Support services for Microsoft-related technologies: Windows Server, Microsoft 365, Azure, SharePoint, etc.
• Support services for virtualization technologies: VMware, Citrix, and Microsoft.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Administer hosted and cloud solutions for customers using technologies that meet their requirements.
• Support disaster recovery solutions.
• Remote access solution support: VPN, Terminal Services, and Citrix.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
• Document maintenance for all computer systems and network infrastructure.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
• Assist with projects as needs dictate and drive completion of deliverables on his/her own as needed.
• Also responsible for assisting in the maintenance of the design and integrity of the internal systems, including customer-facing hosted and cloud environments.

Knowledge, Skills, and Abilities:

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.Technical awareness: an ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service requests.

Benefits:

• 401K with company match
• Mobile phone reimbursement
• Competitive salary based on experience and qualifications
• Health, vision, and dental benefits included
• Mileage reimbursement
• Performance-based incentives
• Generous bonus levels
• Full on the job training & support
• Fun working environment and culture
• Great opportunity for advancement
• PTO

Compensation Range: $75K - $95K, depending on experience and qualifications.

Join L7 Solutions and be a part of a dynamic team that values innovation, client satisfaction, and professional growth.