Senior Systems Engineer

Digacore; Austin, Northern (TX, KY); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Nationwide health insurance

Generous PTO

401(k) with match

Paid training & certs

Sign-on bonus

Company events

Job summary

Digacore is seeking a Senior Systems Engineer / Solutions Architect (Remote) to design cloud-first infrastructures and lead escalations for clients. You will architect end-to-end solutions around Azure, networking, and server builds, while mentoring junior staff and collaborating with sales on technical scope.

You will run client assessments, own complex troubleshooting, and deliver secure, scalable designs with clear documentation and repeatable processes.

Qualifications

• Minimum 5 years in MSP or high-volume IT support.
• Proficient in Windows Server, AD, DNS, and Group Policy.
• Strong Azure skills and virtualization experience.
• Experience with network design, security, and MSP tooling.

Responsibilities

• Lead technical assessments and translate business needs into secure, scalable designs.
• Design and implement Azure-based solutions and Intune/Endpoint deployments.
• Redesign networks for performance, security, and cost efficiency.
• Manage Level 3+ escalations and perform root-cause analysis.
• Create detailed SOWs, documentation, and project plans.
• Mentor junior engineers and collaborate with sales on scope review.

Skills

MSP experience

Windows Server

Active Directory

Azure infrastructure

Networking

PowerShell scripting

Documentation

ConnectWise

Tools

Azure

VMware

Hyper-V

AVD

SonicWall

Meraki

PowerShell

Job description

Senior Systems Engineer / Solutions Architect (Remote)

Why Digacore?

We’re a fast-paced, people-first MSP with:

• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up, no egos)
• Paid certs, hybrid flexibility, and a leadership team that gets IT

About the Role:

Are you the go-to engineer who handles the toughest issues and loves designing smarter infrastructure? We’re looking for a senior-level engineer with a builder’s mindset — someone ready to design cloud‑first environments and lead escalations while working directly with clients to create solutions that best fit their needs. This role combines high-level systems engineering with solution architecture. You’ll handle critical escalations, run client assessments, and architect end-to-end solutions — particularly around Azure, networking, server building and advanced troubleshooting.

What You’ll Do:

• Lead technical assessments and translate business needs into secure, scalable infrastructure designs.
• Design and implement solutions in Azure, Microsoft 365, and Intune/Endpoint Manager, including Autopilot deployments, compliance/conditional access policies, and application packaging.
• Advanced networking – redesign and optimize networks (firewalls, switching, routing, VLANs) for performance, security, and cost efficiency.
• Comfortable using the CLI for common network tasks.
• Experience troubleshooting loops, configuring switches, and supporting HP/Dell switch environments and SonicWall/Fortinet firewalls.
• Support and administer Microsoft’s core stack: Windows Server roles, Office 365, Azure services.
• Build and harden servers/workstations to ensure reliability, security, and lifecycle longevity.
• Create accurate, detailed SOWs and scopes that define deliverables, timelines, and technical requirements.
• Own and resolve complex Level 3+ escalations — performing deep-dive troubleshooting, root‑cause analysis, and long‑term remediation.
• Deliver clean, repeatable documentation for architectures, deployments, and operational processes.
• Mentor junior and mid-level techs and elevate team‑wide technical capability.
• Partner with sales department by reviewing proposals, validating technical scope, and identifying potential pitfalls.
• Coordinate account managers, PMs, and clients to ensure clear communication and smooth project execution.
• Help drive best practices in cloud security, automation, monitoring, and MSP tooling — always bringing a figure‑it‑out and outside‑the‑box problem‑solving mindset.

What you Bring:

• 5+ years in a Managed Service Provider (MSP) or high‑volume IT support environment
• Strong experience with:
  • Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS
  • Microsoft 365 administration and security
  • Azure infrastructure and virtual networks (AZ-104 or higher preferred)
  • Virtualization tools: VMware, Hyper‑V, AVD
  • Networking: Layer 2/3, VPNs, firewalls (SonicWall, Meraki, etc.)
  • Scripting & automation (PowerShell preferred)
  • Strong documentation habits and familiarity with ConnectWise
• Confident communication with the ability to explain solutions to non‑technical users
• Bonus if you have: AZ-305, CCNA/CCNP, or any cybersecurity‑related certs

Perks & Benefits

• Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)
• Generous PTO + Mental Health Days
• 401(k) with company match
• HSA & FSA options
• Paid training & certification assistance
• $500 sign‑on bonus
• Quarterly team events and career coaching
• Equal opportunity employer — veterans encouraged to apply

We are an Equal Opportunity Employer!