Senior Systems & Analytics Manager

The Phoenix Zoo; Phoenix (AZ); In loco; USD 84.000 - 105.000; Tempo pieno

Descrizione del lavoro

The Phoenix Zoo is seeking a Business Systems & Reporting Manager to oversee Galaxy ticketing systems, Salesforce, and the BI reporting stack. You will partner with the IT Director to analyze platforms, define business requirements, and implement improvements for efficiency and insight.

You will lead a small team, manage configurations, develop analytics, and train users on Tableau/SSRS/Power BI while ensuring data security and reliability.

Competenze

• College degree in Computer Science, Information Technology or related field; 5 years related experience including 2 years leading a team.
• SQL certification or equivalent job experience required.
• Galaxy, Salesforce, and Tableau systems experience and certifications preferred.
• Ability to demonstrate basic PC desktop and hardware support troubleshooting skills.
• Ability to provide quality guest service to internal and external clients.
• Excellent written and verbal communications skills.
• Capable of being highly organized and efficient in a fast-paced, high-volume environment.
• Strong time management skills and ability to prioritize work.
• Ability to work well independently and in a team; build rapport with ACNC staff, members, donors and the general public.
• Ability to work occasional evenings and weekends.
• Ability to pass pre-employment background check and drug test.

Mansioni

• Serve as primary system administrator for Galaxy and Salesforce.
• Configure, maintain and enhance the Galaxy ticketing system.
• Design and develop custom programming solutions within the Galaxy environment.
• Create and maintain ticketing products for admissions, memberships, and promotions.
• Develop and maintain Galaxy APIs, integrations, and third‑party interfaces.
• Develop reports in Tableau, SSRS, Power BI, and other BI tools.

Conoscenze

SQL

Desktop troubleshooting

Guest service

Communication

Organization

Time management

Teamwork

Flexibility

Formazione

Bachelor's degree in Computer Science / Information Technology or related field

Strumenti

Galaxy

Salesforce

Tableau

Descrizione del lavoro

The Phoenix Zoo is seeking a Business Systems & Reporting Manager to oversee Galaxy ticketing systems, Salesforce, and the BI reporting stack. You will partner with the IT Director to analyze platforms, define business requirements, and implement improvements for efficiency and insight.

You will lead a small team, manage configurations, develop analytics, and train users on Tableau/SSRS/Power BI while ensuring data security and reliability.