Senior Systems Analyst — Remote, Production & Benefits

Renaissance Holding; Indianapolis, Northern (IN, KY); Hybrid; USD 95,000 - 110,000; Full time

Job summary

Renaissance Life & Health Insurance Company of America seeks a Sr. Systems Analyst to enhance and support our core benefits administration systems. You will translate business problems into system changes, manage defects, and coordinate with vendors and internal teams for continuous improvements.

You will monitor production, test releases, and lead knowledge sharing with business users. Strong analysis, stakeholder communication and vendor coordination are essential for success.

Qualifications

• Experience gathering, analyzing, and documenting business requirements, system enhancements, change requests and defects.
• Experience responding to Production incidents, defect resolution, application releases, testing activities, and stakeholder communications.
• Experience working in Agile product delivery models.

Responsibilities

• Listen to business problems and partner with business stakeholders to define and document system enhancements, change requests, and defects.
• Manage the workflow, assignment, tracking, and reporting of defects received through the web-based ticket intake system (e.g. Jira) and shared email account.
• Create and maintain standard operating procedures, policy documents, knowledge articles, and other support documentation as needed.
• Communicate with Renaissance business leaders, stakeholders, and system vendors regarding Production defect status, impact and priority.
• Proactively monitor Production system performance, batch jobs and infrastructure components in collaboration with technology vendors.
• Support system integrations, both standard file formats (e.g. EDI, flat file) and API-based, and coordinate issue resolution with the appropriate internal teams and vendors.
• Plan, coordinate and execute smoke testing for Production code releases and UAT for defect fixes; document results and elevate identified issues.
• Triage, communicate, and document urgent Production incidents, including follow-up with technology support vendors regarding root cause and corrective action.
• Provide timely system status updates to leadership and business users during system upgrades, Production incidents, and outages.
• Plan code releases with technology vendors, including release readiness activities and stakeholder communications.
• Coordinate with off-hours vendor support resources to help maintain system stability and release integrity; occasional availability outside of normal business hours may be needed for planned maintenance, urgent Production incidents or vendor coordination.
• Identify business-user knowledge gaps and facilitate documentation or knowledge-transfer sessions between Renaissance technology support vendors and business users.
• Meet with business leaders and users to identify opportunities to improve system processes, support practices, and integrations.
• Provide support for vendor management activities related to cloud infrastructure used by our benefits administration systems.
• Perform other related duties as assigned.

Skills

Business systems analysis

Stakeholder communication

Troubleshooting

Independent contributor

Organizational skills

Education

Bachelor's degree in Information Systems or related field

Tools

Jira

Confluence

MS SQL

API testing tools (Swagger, Postman)

Job description

Renaissance Life & Health Insurance Company of America seeks a Sr. Systems Analyst to enhance and support our core benefits administration systems. You will translate business problems into system changes, manage defects, and coordinate with vendors and internal teams for continuous improvements.

You will monitor production, test releases, and lead knowledge sharing with business users. Strong analysis, stakeholder communication and vendor coordination are essential for success.