Senior Systems Administrator — Hybrid/Remote (Azure & M365)

Operation New Hope, Inc; Jacksonville (FL); Híbrido; USD 81 000 - 109 000; Tempo integral

Resumo da oferta

Operation New Hope, Inc. is seeking a Systems Administrator in Jacksonville, FL to ensure reliable IT operations across cloud-based and on-premises components. You will monitor, secure, and maintain our Microsoft-centric environment while supporting multiple locations and remote work.

The role emphasizes Azure, Intune, Entra ID, MFA, and comprehensive end-user support. A strong candidate will mentor junior staff and spearhead documentation and IT process improvements.

Qualificações

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• At least 5 years’ experience in system administration or similar technical role.
• Strong understanding of Windows operating systems, Microsoft 365, hardware, and networking.
• Windows 10/11 administration, deployment, and troubleshooting. Microsoft 365 Certification preferred.
• Strong knowledge of virtualization and cloud platforms and experience with Microsoft Azure, Intune, Entra ID, and MFA.
• Highly proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).

Responsabilidades

• Implement and manage data protection strategies using backup and replication technologies.
• Monitor infrastructure health and performance; troubleshoot infrastructure hardware, Cloud/SaaS, virtualization, and application layer issues.
• Respond to emergency outages in accordance with business continuity and disaster recovery plans.
• Apply and enforce cybersecurity best practices.
• Create and maintain technical documentation, network diagrams, and standard operating procedures.
• Automate the implementation, configuration, and maintenance of Azure and Office 365 systems using PowerShell and Azure CLI.
• Assist in evaluating and integrating new technologies and contribute to IT strategy and planning.
• Provide mentorship and technical leadership to junior support staff.
• Administering virtual machines, configuring cloud networks, managing cloud storage, and performing regular system maintenance and updates.
• Troubleshoot and resolve issues with Microsoft 365 applications (Outlook, Teams, OneDrive), and support general cloud services.
• Diagnose and resolve hardware and software problems for Windows operating systems and other business applications.
• Configure, deploy, and maintain end-user devices, as needed, for junior team member support.
• Manage user accounts, groups, and permissions.
• Communicate clearly with users and provide regular updates, status and information.
• Document, track, and resolve support requests using an ITSM system.
• Maintain an up-to-date inventory of IT assets, including hardware components and software licenses.
• Develop and deliver training materials to educate staff on proper system usage and best practices.

Conhecimentos

Communication skills

Analytical thinking

Documentation

End-user support

Adaptability

Formação académica

Bachelor's degree in CS/IT or related field

Equivalent experience

Ferramentas

Windows OS

Microsoft 365

Azure

Intune

Entra ID

PowerShell

Azure CLI

MFA

SharePoint

Descrição da oferta de emprego

Operation New Hope, Inc. is seeking a Systems Administrator in Jacksonville, FL to ensure reliable IT operations across cloud-based and on-premises components. You will monitor, secure, and maintain our Microsoft-centric environment while supporting multiple locations and remote work.

The role emphasizes Azure, Intune, Entra ID, MFA, and comprehensive end-user support. A strong candidate will mentor junior staff and spearhead documentation and IT process improvements.