Systems Administrator

Operation New Hope; Jacksonville (FL); Hybrid; USD 81,000 - 109,000; Full time

Job summary

Operation New Hope, Inc. in Jacksonville, FL, seeks a Systems Administrator to ensure smooth operation of IT systems across locations, with emphasis on Microsoft platforms, cloud services, and security. The role supports backup, disaster recovery, and end-user devices.

The ideal candidate has 5+ years in system administration, strong Windows and Microsoft 365 skills, and the ability to work in a hybrid environment from Jacksonville with occasional travel to other Florida sites.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 5+ years of system administration experience.
• Strong knowledge of Windows OS, Microsoft 365, networking.
• Experience with virtualization and cloud platforms (Azure, Intune, Entra ID, MFA).
• Excellent communication and documentation skills.
• Ability to work hybrid remote and on-site in Florida.

Responsibilities

• Monitor and maintain IT systems security and integrity.
• Manage Azure and Office 365 environments via PowerShell and CLI.
• Design and support IT infrastructure across locations.
• Provide mentorship to junior staff.
• Create technical documentation and SOPs.
• Respond to outages per BC/DR plans.
• Manage user accounts and access control.
• Maintain asset inventory and procurement support.
• Occasional after hours for maintenance.

Skills

Windows admin

Microsoft 365

Azure

Intune

Entra ID

MFA

PowerShell

Azure CLI

VM management

ITSM

Documentation

VoIP

Education

Bachelor's degree in CS/IT or related field

Tools

Azure

Intune

Entra ID

PowerShell

Azure CLI

Office 365

SharePoint

ITSM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Systems Administrator

011 Administration Full Time Operation New Hope, Inc, Jacksonville, FL, US

Salary Range: $80,859.43 To $109,398.05 Annually

Systems Administrator

Operation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, Tampa, and St. Petersburg. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people returning from incarceration and others who have been affected by the justice system with the goal of facilitating successful transitions back into the community. We motivate our clients to become productive, responsible citizens, and our programs help prevent recidivism, reduce the repeated costs of incarceration, and improve public safety. Our dedicated team supports career opportunities, mental health, and overall stability of our clients to help them achieve self-sufficiency.

Position Overview:The Systems Administrator is instrumental in ensuring the smooth operation of our IT systems, which are vital to our organization's success. The primary duties will include monitoring and maintaining the integrity and security of our network and systems and managing procedures in line with company policies in a primarily cloud-based environment. The position is responsible for the design, implementation, and support of the organization’s IT environment across all locations. The individual in this role brings significant expertise in Microsoft platforms, identity and access management, virtualization, and system security.

Reports to: Chief Administrative Officer

Essential Duties and Responsibilities:

• Implement and manage data protection strategies using backup and replication technologies.
• Monitor infrastructure health and performance; troubleshoot infrastructure hardware, Cloud/SaaS, virtualization, and application layer issues.
• Respond to emergency outages in accordance with business continuity and disaster recovery plans.
• Apply and enforce cybersecurity best practices.
• Create and maintain technical documentation, network diagrams, and standard operating procedures.
• Automate the implementation, configuration, and maintenance of Azure and Office 365 systems using PowerShell and Azure CLI.
• Assist in evaluating and integrating new technologies and contribute to IT strategy and planning.
• Provide mentorship and technical leadership to junior support staff.
• Administering virtual machines, configuring cloud networks, managing cloud storage, and performing regular system maintenance and updates.
• Troubleshoot and resolve issues with Microsoft 365 applications (Outlook, Teams, OneDrive), and support general cloud services.
• Diagnose and resolve hardware and software problems for Windows operating systems and other business applications.
• Configure, deploy, and maintain end-user devices, as needed, for junior team member support.
• Manage user accounts, groups, and permissions.
• Communicate clearly with users and provide regular updates, status and information.
• Document, track, and resolve support requests using an ITSM (IT Service Management) system.
• Maintain an up-to-date inventory of IT assets, including hardware components and software licenses. Assist in the procurement process and lifecycle management of IT resources.
• Develop and deliver training materials to educate staff on proper system usage and best practices.
• Flexibility to work outside regular business hours for network maintenance and incident response when required.
• All other duties as assigned.

Education / Experience / Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• At least 5 years’ experience in system administration or similar technical role.
• Strong understanding of Windows operating systems, Microsoft 365, hardware, and networking. Windows 10/11 administration, deployment, and troubleshooting. Microsoft 365 Certification preferred.
  • Strong knowledge of virtualization and cloud platforms and experience with Microsoft Azure, Intune, Entra ID, and MFA.
  • Highly proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Excellent communication and interpersonal skills to provide exceptional support to end-users.
• Strong analytical and critical thinking skills to diagnose and resolve complex technical issues.
• Ability to thoroughly document incidents, resolutions, and IT asset inventory.
• Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.
• Ability to adapt to change in a fast-paced environment.
• Upholds the highest ethical standards; is trustworthy and reliable.
• Familiarity with VoIP systems and troubleshooting.
• Must have a valid driver’s license, clean driving record, and reliable transportation.
• Must be able to work Monday through Friday 8:30am-4:00pm, with extended hours as needed.
• Must be able to lift up to 25 lbs.

Job Type : Full-time, Exempt

Location: Remote-Hybrid / Based out of Jacksonville, Florida, with the ability to travel to all Florida locations