Senior Systems Administrator: Cloud & Automation Lead

ASM Research, An Accenture Federal Services Company; Frankfort (KY); On-site; USD 80,000 - 90,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT professional to perform moderately complex tasks across multiple disciplines including application support, database admin, QA/QC, software engineering, networking, and infrastructure operations.

The role involves monitoring and supporting IT systems, planning and evaluating tools, responding to user requests, troubleshooting complex issues, implementing standards, administering operating systems, backups, root-cause analysis,

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
• Exceptional customer service skills.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Administers, runs tests on, and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Effectively creates and maintains relevant systems documentation and user guides.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
• Conducts cost analysis of newly designed platforms and technologies.
• Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
• Reviews the problem management register and identifies actions.
• Applies scripting methodologies to automate related tasks.

Skills

Windows OS

Windows Server

Office 365

SharePoint

Microsoft Teams

Cloud infrastructure

Troubleshooting

System analysis

Automation scripting

Education

Bachelor’s Degree in Information Technology, Computer Science or a related field

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT professional to perform moderately complex tasks across multiple disciplines including application support, database admin, QA/QC, software engineering, networking, and infrastructure operations.

The role involves monitoring and supporting IT systems, planning and evaluating tools, responding to user requests, troubleshooting complex issues, implementing standards, administering operating systems, backups, root-cause analysis,