Senior Systems Administrator (Australia) - TS/SCI with Polygraph

General Dynamics - IT; Chantilly (VA); On-site; USD 90,000 - 125,000; Full time

Job summary

General Dynamics Information Technology (GDIT) seeks an IT Engineer with Microsoft Enterprise Systems Administrator experience to support a Federal Intelligence Agency contract. You will provide Tier 2 support for an Enterprise environment spanning CONUS and OCONUS, managing Windows and Linux workstations in hybrid environments.

The role requires Active Directory, DNS/DHCP, and server OS knowledge, plus experience with ticketing systems and enterprise tools such as SCCM, PowerShell, and

Qualifications

• 4-7 years of related IT experience with Windows and Linux administration.
• Strong knowledge of Active Directory, DNS, DHCP, LDAP.
• Experience with ticketing systems (ITIL v3 or higher) and enterprise tools like SCCM, PowerShell.

Responsibilities

• Provide Tier 2 support for Windows and Linux workstations.
• Troubleshoot applications and improve user experience.
• Resolve system incidents with short-term and long-term solutions.
• Perform remote end-user desktop support.
• Escalate and communicate incident status to teams.

Skills

Active Directory Admin

DNS

DHCP

LDAP

Windows 10

Windows Server 2012/2016

Outlook

Linux OS

ITIL v3+

PowerShell

VMware

Citrix

Exchange

ServiceNow

Tools

System Center Configuration Manager

VMware

Citrix

Exchange Server

ServiceNow

Job description

General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract. Primary responsibilities include providing Tier 2 support of maintaining multiple large Enterprise environment that spans CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.

Job Responsibilities & Duties

• System Administrative duties to include management of Windows and Linux workstations on EVDI and physicalTroubleshooting application functionality, crash and performanceInvestigate user performance and work with external teams to improve user experienceAssist customers with Tier 2 incident resolution for Linux and windows applications.
• Provide remote end user desktop supportIdentifies, analyzes, and resolves system incidents with both short-term workarounds and long- term solutions.
• Responds to escalated service desk/team requests.
• Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
• Participates in special projects as required.
• Willingness to provide initial triage, response, and notifications for incidents

Required/Desired Skills

Candidates should have 4-7 years related experience and knowledge/understanding of: Active Directory AdministrationDNS, DHCP, DFS, LDAPWindows 10, Server 2012, Server 2016,Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet ExplorerLinux Operating systemUnderstanding of Service Now, NETS or other ticketing processITIL v3 or higher

The following knowledge/skill set is not required but is a plus Microsoft System Center Configuration ManagerPowerShellVirtualization Environments (VMware, Citrix)Profile management utilizing the VMware User Experience Management (UEM) toolsetMicrosoft ExchangeTelephone/Video supportNetworkingFamiliarity with site specific customer and missionActive TS/SCI with Polygraph requiredCertification Requirement (*required day 1) IAT II