Senior Systems Admin & App Support – Federal

XMS Solutions, Inc.

Springfield (VA)

On-site

USD 96,000 - 123,000

Full time

5 days ago

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Benefits offered by this job

100% employer-paid medical, dental, &视

401(k) with company match

Life and disability insurance

Job summary

XMS Solutions in Springfield, VA is seeking a Systems Administrator and Application Support Specialist to provide day-to-day technical support for enterprise applications in a secure federal environment. This on-site role centers on resolving user issues, keeping desktop and server applications working, applying patches, and addressing security vulnerabilities.

The role includes support for PostgreSQL databases and PHP dashboards, plus Java troubleshooting, VIPERS/KMI patching, and COTS software

Qualifications

Bachelor's degree with 9+ years of relevant experience, or master's degree with 7+ years of relevant experience; additional relevant experience may be considered in lieu of a degree.
Hands-on experience in systems administration, application support, or enterprise technical support, with a strong focus on resolving user issues.
Experience troubleshooting desktop applications and Java-related issues, including installation, configuration, launch, and access problems.
Working knowledge of PostgreSQL sufficient to support routine database administration and troubleshoot application-related database issues.
Experience supporting web-based applications and investigating application connectivity and configuration problems.

Responsibilities

Respond to customer issues received through the iapptechsupport distribution group, investigate reported problems, communicate status, and coordinate resolution.
Troubleshoot Java-related issues and help users install, configure, launch, and use desktop applications.
Install, configure, upgrade, and test commercial off-the-shelf (COTS) software and related application components.
Apply patches and updates to VIPERS/KMI systems and associated software; verify application functionality after maintenance.
Support PostgreSQL databases and PHP dashboards, including routine database administration and troubleshooting needed to keep applications available.
Investigate and remediate vulnerabilities identified by the ISSO, apply approved fixes, and document remediation results.
Maintain SharePoint and wiki pages, including support procedures, system information, troubleshooting guidance, and known resolutions.
Work with users and technical teams to diagnose application access, connectivity, installation, and configuration issues.
Track support requests, maintenance activities, software changes, and unresolved issues; elevate problems and follow through to resolution.
Coordinate application updates and maintenance with system owners and security stakeholders to minimize user disruption and support secure operations.