Systems Admin and Application Support Specialist

XMS Solutions; Springfield (VA); On-site; USD 96,000 - 123,000; Full time

Benefits offered by this job

Employer-paid benefits

Paid time off

401(k) with company match

Life and disability insurance

Job summary

XMS Solutions is seeking a Systems Administrator and Application Support Specialist to provide day-to-day technical support for enterprise applications in a secure federal environment in Springfield, Virginia. This on-site role centers on resolving customer issues, keeping desktop and server applications working, applying patches, and addressing security vulnerabilities.

The position includes support for PostgreSQL databases and PHP dashboards, along with Java troubleshooting, VIPERS/KMI

Qualifications

• Bachelor's degree or higher with 9+ years of relevant experience or Master's with 7+ years in systems/enterprise support.
• Hands-on experience in systems administration and enterprise application support.
• Experience troubleshooting desktop applications and Java issues, including installation and access problems.
• Working knowledge of PostgreSQL for routine DB administration and support.
• Experience supporting web-based applications and addressing connectivity/configuration problems.
• Experience installing, upgrading, and patching COTS software and validating functionality after changes.
• Familiarity with RMF and STIGs and documenting vulnerability remediation.
• Ability to maintain clear support records and SharePoint/wiki documentation; proficient with Office/Outlook and ServiceNow.
• U.S. citizenship with active Top Secret clearance and TS/SCI eligibility.

Responsibilities

• Respond to customer issues, investigate problems, communicate status, and coordinate resolution.
• Troubleshoot Java-related issues and help users install and use desktop applications.
• Install, configure, upgrade, and test COTS software and related components.
• Apply patches to VIPERS/KMI systems and verify functionality after maintenance.
• Support PostgreSQL databases and PHP dashboards for routine admin tasks.
• Investigate and remediate vulnerabilities identified by ISSO and document fixes.
• Maintain SharePoint and wiki pages with procedures and troubleshooting guidance.
• Diagnose access, connectivity, installation, and configuration issues for users.
• Track and escalate support requests and changes to minimize disruption.

Skills

Systems administration

Application support

Customer service

Troubleshooting

Communication

Education

Bachelor's degree

Master's degree

Tools

PostgreSQL

VIPERS/KMI

SharePoint

ServiceNow

Job description

Systems Admin and Application Support Specialist

Listed 5 days Ago

XMS Solutions

Technology

Systems Administrator and
Application Support Specialist

XMS Solutions

Location: Springfield, VA

Work Arrangement: On-Site

Clearance: Active Top Secret; eligibility for TS/SCI required

Salary Range: $70-$89

Employment Type: Full-Time

About XMS Solutions

XMS Solutions is an IT and cybersecurity company supporting federal agencies and commercial organizations. We specialize in identity and access management, cloud technologies, cybersecurity, and IT modernization. Our team is committed to delivering innovative solutions, solving complex challenges, and supporting mission-critical operations.

Position Overview

XMS Solutions is seeking a Systems Administrator and Application Support Specialist to provide day-to-day technical support for enterprise applications and users in a secure federal environment in Springfield, Virginia. This on-site role centers on resolving customer issues, keeping desktop and server applications working, applying patches, and addressing security vulnerabilities.

The position includes support for PostgreSQL databases and PHP dashboards, along with Java troubleshooting, VIPERS/KMI patching, COTS software installation and upgrades, and SharePoint/wiki documentation. The ideal candidate combines hands-on systems administration with responsive customer service and enjoys working across a variety of application and support issues.

Key Responsibilities

• Respond to customer issues received through the iapptechsupport distribution group, investigate reported problems, communicate status, and coordinate resolution.
• Troubleshoot Java-related issues and help users install, configure, launch, and use desktop applications.
• Install, configure, upgrade, and test commercial off-the-shelf (COTS) software and related application components.
• Apply patches and updates to VIPERS/KMI systems and associated software; verify application functionality after maintenance.
• Support PostgreSQL databases and PHP dashboards, including routine database administration and troubleshooting needed to keep applications available.
• Investigate and remediate vulnerabilities identified by the Information System Security Officer (ISSO), apply approved fixes, and document remediation results.
• Maintain SharePoint and wiki pages, including support procedures, system information, troubleshooting guidance, and known resolutions.
• Work with users and technical teams to diagnose application access, connectivity, installation, and configuration issues.
• Track support requests, maintenance activities, software changes, and unresolved issues; elevate problems and follow through to resolution.
• Coordinate application updates and maintenance with system owners and security stakeholders to minimize user disruption and support secure operations.

XMS Solutions offers an excellent benefits package, including 100% employer-paid medical, dental, and vision premiums for employees and their dependents. Additional benefits include paid time off, paid holidays, a 401(k) with company match, and company-paid life and disability insurance.

XMS Solutions is an Equal Opportunity Employer.
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Skills & Experience

Required Qualifications

• Bachelor's degree with 9+ years of relevant experience, or master's degree with 7+ years of relevant experience; additional relevant experience may be considered in lieu of a degree.
• Hands-on experience in systems administration, application support, or enterprise technical support, with a strong focus on resolving user issues.
• Experience troubleshooting desktop applications and Java-related issues, including installation, configuration, launch, and access problems.
• Working knowledge of PostgreSQL sufficient to support routine database administration and troubleshoot application-related database issues.
• Experience supporting web-based applications and investigating application connectivity and configuration problems.
• Experience installing, upgrading, and patching COTS software and validating functionality after changes.
• Working knowledge of the Risk Management Framework (RMF) and Security Technical Implementation Guides (STIGs), including applying approved fixes and documenting vulnerability remediation.
• Ability to maintain clear support records, technical procedures, and SharePoint or wiki documentation; familiarity with Microsoft Office/Outlook and ServiceNow.
• Strong troubleshooting, customer service, and communication skills, with the ability to work directly with users and coordinate with technical and security teams.
• U.S. citizenship, an active Top Secret security clearance, and eligibility for TS/SCI.

Preferred Qualifications

• Experience supporting PHP-based dashboards and troubleshooting application behavior or database connectivity.
• Familiarity with VIPERS/KMI systems or similar enterprise applications in a federal environment.
• Experience working with an ISSO or security team to resolve vulnerability findings and document corrective actions.
• Familiarity with federal enterprise systems, IT security policies, compliance requirements, and communications security (COMSEC) concepts.