Junior Systems Administrator - Security-Focused IT Support

MSM Tech Inc.; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Job summary

MSM Tech Inc. is seeking a System Administrator with TS/SCI clearance to provide first level support and drive issue resolution in a large software development environment. You will escalate complex queries, track problems, and maintain accurate records while delivering strong customer service.

Responsibilities include guiding users through problem solving, reporting activity, and supporting security controls and audit logs as part of a compliant workflow.

Qualifications

• Active Top Secret/SCI clearance required.
• Two or more years of experience as a system administrator in large software development programs.
• Two or more years of experience with help desk operations.
• One or more years of experience with Jira.

Responsibilities

• Provide first level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure.
• Recommend procedure modifications or improvements.
• Investigate and research issues thoroughly with minimal guidance.
• Support security compliance procedures including assessing vulnerabilities, implementing controls, and reviewing security logs.

Skills

Help desk operations

Jira

Customer service

Security awareness

Education

Bachelor’s degree in engineering, computer science, information sciences, or related field

Tools

Jira

Job description

MSM Tech Inc. is seeking a System Administrator with TS/SCI clearance to provide first level support and drive issue resolution in a large software development environment. You will escalate complex queries, track problems, and maintain accurate records while delivering strong customer service.

Responsibilities include guiding users through problem solving, reporting activity, and supporting security controls and audit logs as part of a compliant workflow.