Senior WMS Support Engineer: Incident & Automation

TechDigital Group; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

TechDigital Group in Atlanta is seeking an experienced professional to take ownership of system/product issue resolution. The ideal candidate will have at least 6+ years of WMS experience and must demonstrate proficiency in SQL and MAWM.

Responsibilities include troubleshooting issues, communicating effectively with stakeholders, and suggesting process improvements. A client-facing role requires excellent verbal and written communication skills, ensuring smooth incident management in a service-driven environment.

Qualifications

• Minimum 6+ years of prior WMS experience.
• Minimum 1 year of MAWM experience.
• Prior experience in incident/problem management.

Responsibilities

• Take ownership of the system/product from an issue resolution perspective.
• Understand user actions and requirements.
• Triage and troubleshoot issues effectively.
• Communicate progress to stakeholders.
• Identify process improvements and automation opportunities.

Skills

MAWM

WMOS

SQL

Postman

Client centricity

Service mindset

Job description

TechDigital Group in Atlanta is seeking an experienced professional to take ownership of system/product issue resolution. The ideal candidate will have at least 6+ years of WMS experience and must demonstrate proficiency in SQL and MAWM.

Responsibilities include troubleshooting issues, communicating effectively with stakeholders, and suggesting process improvements. A client-facing role requires excellent verbal and written communication skills, ensuring smooth incident management in a service-driven environment.