Senior System Manager - Mission-Critical Networks

Motorola Solutions; Detroit (MI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus plans

Health benefits

401K with company match

Paid holidays

Generous PTO

Stock purchase plan

Paid parental & family leave

Job summary

Motorola Solutions in Detroit seeks a System Manager III to lead maintenance activities for customer systems. The role requires onsite presence, coordinating service tasks under contract, and supervising preventive maintenance and upgrades.

The candidate will document actions, analyze system anomalies, and collaborate with management and customers to improve SOPs and performance. Travel is minimal and experience in public safety radio systems is preferred.

Qualifications

• Experience in telecommunications and land mobile radio industry is required.
• Knowledge of multi-site communications systems.
• Ability to maintain accurate records and reports.

Responsibilities

• Work onsite at customer location 5 days per week.
• Coordinate service activities and ensure contract compliance.
• Support SOW tasks defined by the Motorola Service Provider.
• Document action items related to system maintenance and management.
• Determine actions for system anomalies or problems.
• Maintain knowledge of the Customer system.
• Perform and oversee site maintenance and cleaning.
• Execute and supervise infrastructure preventive maintenance.
• Conduct infrastructure emergency repairs and follow escalation procedures.
• Maintain records of maintenance and service history statistics.
• Review service information and quality reports from the system database.
• Collaborate to develop and implement SOPs.
• Attend regular meetings to review system/service performance.
• Notify personnel for complex system issues.
• Provide system activity, performance, and quality reports.
• Support system upgrades and participate in testing and verification.
• Evaluate operations and facilitate revised service processes.
• Coordinate 3rd party vendor activities for Site PM services.
• Attend training to maintain knowledge and certifications.

Skills

Telecommunications/Land Mobile Radio

Multi-site system management

Documentation & reporting

Stakeholder communication

Tools

Radio programming software

Databases

Job description

Motorola Solutions in Detroit seeks a System Manager III to lead maintenance activities for customer systems. The role requires onsite presence, coordinating service tasks under contract, and supervising preventive maintenance and upgrades.

The candidate will document actions, analyze system anomalies, and collaborate with management and customers to improve SOPs and performance. Travel is minimal and experience in public safety radio systems is preferred.