Senior System Engineer(ServiceNOW)

R Systems; Sacramento (CA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Innovative Environment

Competitive Compensation

Professional Growth

Flexible Hybrid Work

Job summary

R Systems in Sacramento, CA is seeking a seasoned SaaS professional for a long-term contract to lead implementation, enhancement, and testing across SaaS applications.

The role emphasizes onboarding, SDLC activities, cross-functional collaboration, and performance monitoring within a hybrid work model.

Qualifications

• A minimum of seven (7) years of experience in SaaS application implementation, enhancement, and testing.
• A minimum of seven (7) years of experience in technical and administrative support of SaaS applications, such as researching technical issues, debugging and resolving issues in a timely manner.
• A minimum of seven (7) years of experience onboarding SaaS applications including configuring SaaS systems, generating dashboards and working with the third-party vendors and SaaS clients.
• A minimum of seven (7) years of experience in Software Development Life Cycle (SDLC) such as analyzing, solutioning, detail design, development, testing, automation and deployment.

Job description

Job Type: Long term contract

Minimum Technical Qualifications

• A minimum of seven (7) years of experience in Software-as-a-Service (SaaS) application implementation, enhancement, and testing.
• A minimum of seven (7) years of experience in technical and administrative support of SaaS applications, such as researching technical issues, debugging and resolving issues in a timely manner.
• A minimum of seven (7) years of experience of onboarding SaaS applications including configuring SaaS systems, generating dashboards and working with the third-party vendors and SaaS clients.
• A minimum of seven (7) years of experience in Software Development Life Cycle (SDLC) such as analyzing, solutioning, detail design, development, testing, automation and deployment.

Desirable Technical Qualifications

• A minimum of five (5) years of hands-on coding experience in algorithm and data structures.
• Experience with technical integration between SaaS solutions and the ServiceNow “Now Platform” including but not limited to Incident Management, Change Management, Service Level Management, and Service Catalogue.
• Experience in maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
• Extensive experience in using, defining, and generating reports (e.g., status, statistics, analysis) from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
• Experience with AI technologies such as MS Copilot, Claude, etc.
• Experience in using tools to solve application performance issues.
• Experience in metrics, analytics and logging.
• Experience in working in an agile environment and working with cross-functional teams.

Why Join Us?

• Innovative Environment: Work on impactful public sector projects that drive technological advancements.
• Competitive Compensation: Receive a competitive salary and benefits package that reflects your expertise.
• Professional Growth: Enjoy opportunities for career development, certifications, and continuous learning.
• Flexible Work Arrangement: Benefit from a hybrid work model that supports both remote and on-site work.