Senior System Engineer

Capio-Group-; Sacramento (CA); On-site; USD 130,000 - 135,000; Full time

Job summary

Capio Group, a California-based IT consulting firm, seeks an experienced Senior System Engineer to implement, optimize, and support SaaS solutions in a Sacramento office. The role includes security, compliance, and vendor management across ServiceNow, Salesforce, and related tools.

The candidate will manage IAM, RBAC, and data integrations while ensuring SLA adherence and SOC 2 / ISO 27001 compliance. On-site work five days a week is required.

Qualifications

• Seven+ years of SaaS application implementation, enhancement, and testing.
• Seven+ years of technical and administrative SaaS support.
• Seven+ years onboarding SaaS applications with dashboards and vendor coordination.
• Seven+ years SDLC experience including design, development, testing, deployment.

Responsibilities

• Review vendor architecture, API capabilities, and system compatibility.
• Verify SOC 2 and ISO 27001 compliance status.
• Ensure SSO readiness with Entra ID.
• Define SLA expectations and monitor uptime and response times.
• Build the infrastructure for SaaS deployment and integration.
• Manage IAM, RBAC, and network security configurations.
• Oversee daily operations for availability, security, and user support.
• Audit SaaS spend and optimize license usage.
• Perform data extraction, archival, and secure offboarding of apps.

Skills

SaaS expertise

APIs & integration

IAM & access

Security & compliance

Vendor management

Dashboard development

Tools

ServiceNow

Salesforce

Jama

Riskonnect

Job description

Capio Group is looking for an experienced Senior System Engineer!
Full-time employee - Sacramento
Salary: $130,000 - $135,000

About Us

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance.

Scope of Work

Capio Group is looking for an experienced Senior System Engineer with in-depth knowledge and hands‑on experience in Software as a Service (SaaS) systems. The ideal candidate should be skilled in implementing, enhancing, configuring, customizing, and validating SaaS solutions. The Senior System Engineer shall maintain good working knowledge of SaaS applications such as ServiceNow, Salesforce, Electronic Content Management, Jama, and Riskonnect. In addition, responsibilities will include providing technical support, resolving defects, building dashboards, managing vendors, and overseeing contract management. This position is expected to work within the Enterprise IT Solutions & Innovation Division.

The Senior System Engineer support various objectives, which may include, but are not limited to, the following:

• Technical Evaluation: Review vendor architecture, Application Programming Interface (API) capabilities, and system compatibility.
• Security & Compliance Auditing: Verify System and Organization Controls 2 (SOC 2) and ISO 27001 compliance status.
• Identity Readiness Planning: Confirm the app supports Single Sign-On (SSO) with Entra ID.
• Service Level Agreements (SLA) Verification: Review vendor SLA for acceptable uptime and supportresponse times.

2. Deployment and Integration Phase: During rollout, the Senior System Engineer builds the infrastructure required for users to access the tool.

• Identity & Access Management (IAM): Integrate the application with the identity provider (e.g., Entra ID).
• Role-Based Access Control (RBAC): Define permissions, user groups, and admin roles.
• Network & Endpoint Security: Configure IP whitelisting, Conditional Access policies, and Mobile Device Management (MDM) profiles.
• Data Integration: Connect APIs and data pipelines to existing internal systems or databases.

3. Operational Management Phase: The Senior System Engineer must manage the daily phase of maintaining availability, security, and user support.

• User Lifecycle Management: Oversee daily onboarding, offboarding, and transfer requests.
• Monitoring & Alerting: Track application uptime, API latency, and vendor status pages.
• Incident Response: Troubleshoot outages, manage vendor support tickets, and communicate downtime to users.

4. Optimization and Governance Phase: The Senior System Engineer must continually refine the footprint to control costs and maintain compliance.

• Software as a Service (SaaS) Spend Optimization: Audit usage metrics to reallocate or cancel inactive, expensive licenses.
• Feature Lifecycle Management: Test and roll out vendor updates, new features, and major user interface (UI) changes.
• Regular Compliance Audits: Conduct quarterly user access reviews to ensure permissions match current job roles.

5. Decommissioning and Offboarding Phase: When replacing or retiring a SaaS app, the Senior System Engineer securely removes it from the enterprise environment.

• Data Extraction & Archival: Download all enterprise data, audit logs, and configurations in reusable formats.
• Termination of Access: Disable SSO integrations, API keys, and System for Cross-domain Identity (SCIM) to prevent access leaks.
• Data Destruction Verification: Request a formal certificate of data erasure from the vendor.
• Contract and Domain Name System (DNS) Cleanup: Coordinate contract termination with procurement and delete related DNS records or subdomains.

6. Transfer of knowledge to appropriate client employees is required, along with any requested materials and content for transfer of knowledge.

Mandatory Experience

1. A minimum of seven (7) years of experience in Software-as-a-Service (SaaS) application implementation, enhancement, and testing.
2. A minimum of seven (7) years of experience in technical and administrative support of SaaS applications, such as researching technical issues, debugging and resolving issues in a timely manner.
3. A minimum of seven (7) years of experience of onboarding SaaS applications including configuring SaaS systems, generating dashboards and working with the third-party vendors and SaaS clients.
4. A minimum of seven (7) years of experience in Software Development Life Cycle (SDLC) such as analyzing, solutioning, detail design, development, testing, automation and deployment.

Desirable Experience

1. A minimum of five (5) years of hands‑on coding experience in algorithm and data structures.
2. Experience with technical integration between SaaS solutions and the ServiceNow “Now Platform” including but not limited to Incident Management, Change Management, Service Level Management, and Service Catalogue.
3. Experience in maintaining and administering ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), and Information Technology Operations Management (ITOM).
4. Extensive experience in using, defining, and generating reports (e.g., status, statistics, analysis) from ServiceNow for communication and periodic reporting of SaaS applications and solutions across the enterprise.
5. Experience with AI technologies such as MS Copilot, Claude, etc.
6. Experience in using tools to solve application performance issues.
7. Experience in metrics, analytics and logging.
8. Experience in working in an agile environment and working with cross-functional teams.
9. The proposed project person will be able to adhere to working on-site 5 days a week at the client Headquarters, West Sacramento, CA.

Equal Opportunity Employer

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.