Senior System Administrator: Lead IT Ops & Client Success

Alaska Communications; Anchorage (AK); On-site; USD 83,000 - 109,000; Full time

Job summary

Alaska Communications in Anchorage is seeking a Senior System Administrator to lead a team responsible for supporting IT managed services for external clients. You will oversee ticket handling, mentor Tier I staff, and coordinate with vendors to meet service levels.

The ideal candidate has a Bachelor's in IT or equivalent, at least six years of workstation and server experience, and hands-on skills with MS Project, SharePoint, SQL, and related tools.

Qualifications

• Bachelor’s degree in Information Technology or equivalent.
• Minimum of six years in workstation and server management.
• Experience with program installation, machine setup, problem resolution.
• MS Project, Word, PowerPoint, SharePoint, Excel, Visio; SQL knowledge a plus.

Responsibilities

• Oversee a team of technicians to ensure service orders meet policy.
• Provide coaching to Tier I group and manage high call volumes.
• Coordinate vendor management and client communications.
• Maintain client documentation, network diagrams, and rack elevations.
• Serve as technical advisor and deliver client-focused IT solutions.

Skills

Accountability

Active Listening

Critical thinking

Business Acumen

Communication Skills

Conceptual Thinking

Negotiation Skills

Problem Solving

Education

Bachelor’s Degree in Information Technology

Tools

MS Project

Word

PowerPoint

SharePoint

Excel

Visio

SAP Project System

SQL

Job description

Alaska Communications in Anchorage is seeking a Senior System Administrator to lead a team responsible for supporting IT managed services for external clients. You will oversee ticket handling, mentor Tier I staff, and coordinate with vendors to meet service levels.

The ideal candidate has a Bachelor's in IT or equivalent, at least six years of workstation and server experience, and hands-on skills with MS Project, SharePoint, SQL, and related tools.