Senior System Admin & App Owner (SaaS/Windows)

Insight Global; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global in Cincinnati, OH seeks a skilled systems administrator to serve as the primary owner for several business-critical applications across SaaS and Windows platforms. You will partner with end users, vendors, and IT colleagues to ensure system stability, drive enhancements, troubleshoot complex issues, and support upgrades.

The role requires initiative, problem solving, and the ability to document processes, create runbooks, and share knowledge as the go-to SME for applications with

Qualifications

• 3+ years of System Administration/Application Support for SaaS and Windows apps.
• Experience with enterprise tools and cross-functional IT teams.
• Familiarity with APIs, web services, and automation/testing concepts.
• Experience with application upgrades, migrations, and lifecycle management.

Responsibilities

• Serve as primary admin and technical owner for enterprise apps.
• Support SaaS and on-premise applications ensuring performance and SLA adherence.
• Troubleshoot complex issues including provisioning and authentication.
• Coordinate with vendors and IT teams to drive upgrades and improvements.
• Create and maintain technical docs and runbooks.
• Gather requirements with stakeholders and validate enhancements before production.

Skills

System Administration

SaaS & Windows

User provisioning

Troubleshooting

Vendor collaboration

Automation testing

APIs/Web Services

Documentation

Lifecycle management

Cross-functional teams

Tools

APIs

Web Services

Automation

SaaS platforms

Windows Server

Enterprise Architecture

Job description

Insight Global in Cincinnati, OH seeks a skilled systems administrator to serve as the primary owner for several business-critical applications across SaaS and Windows platforms. You will partner with end users, vendors, and IT colleagues to ensure system stability, drive enhancements, troubleshoot complex issues, and support upgrades.

The role requires initiative, problem solving, and the ability to document processes, create runbooks, and share knowledge as the go-to SME for applications with