Senior Support & Projects Lead - SaaS (Equity)

H1; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

Wellness holidays

Retirement options

Equity in RSUs

Job summary

H1 provides a healthcare data and AI platform that informs doctor interactions globally to improve patient outcomes. The company is mission-driven, values diversity, and works with leading biotech and life sciences companies.

H1 is seeking a hands-on customer support leader in the United States to own complex issues, lead project work, and mentor teammates in a dynamic SaaS environment. Equity options are offered alongside strong health benefits.

Qualifications

• 6+ years in customer-facing support.
• Experience leading projects and mentoring others.
• Thrives in a fast-paced SaaS environment.

Responsibilities

• Own complex, escalated issues from start to finish.
• Lead small project teams, set milestones, and coordinate work across departments.
• Mentor and coach team members and maintain technical documentation and SOPs.

Skills

Customer support

Project leadership

Mentoring

Documentation

SaaS

Tools

Zendesk

JIRA

Job description

H1 provides a healthcare data and AI platform that informs doctor interactions globally to improve patient outcomes. The company is mission-driven, values diversity, and works with leading biotech and life sciences companies.

H1 is seeking a hands-on customer support leader in the United States to own complex issues, lead project work, and mentor teammates in a dynamic SaaS environment. Equity options are offered alongside strong health benefits.