Senior Support Engineer, Supply Chain Optimization

Aspen Technology; Georgia; On-site; USD 110,000 - 150,000; Full time

Job summary

AspenTech in the United States (Georgia) is seeking a Senior Technical Support Engineer for our Supply Chain team. You will resolve complex technical issues, deliver expert guidance, and provide trainings on AspenTech solutions including Aspen PIMS and Scheduling & Blending Optimization.

The role requires a background in engineering, strong communication, and the ability to travel up to 25%. Prior experience with AspenTech supply chain tools is a plus and you will collaborate across functions to

Qualifications

• Bachelor's or master's degree in engineering or related discipline.
• 5+ years of relevant experience preferred.
• Experience with AspenTech Supply Chain products is a plus.
• Willingness to travel up to 25%, including international travel.

Responsibilities

• Provide expert technical support and guidance on AspenTech solutions.
• Troubleshoot complex issues reported by customers and resolve them.
• Deliver training classes and develop training materials.
• Collaborate with cross-functional teams to drive product quality and success.
• Identify growth opportunities by analyzing customer needs.

Skills

Chemical Engineering

Technical communication

Customer support

Education

Bachelor's or Master’s degree in Engineering

Tools

Aspen PIMS

Petroleum Scheduler

Plant Scheduler

Multi Blend Optimization

Unified PIMS/Scheduling

Job description

AspenTech in the United States (Georgia) is seeking a Senior Technical Support Engineer for our Supply Chain team. You will resolve complex technical issues, deliver expert guidance, and provide trainings on AspenTech solutions including Aspen PIMS and Scheduling & Blending Optimization.

The role requires a background in engineering, strong communication, and the ability to travel up to 25%. Prior experience with AspenTech supply chain tools is a plus and you will collaborate across functions to