Senior Support Engineer, Product Data Quality & Resolution

Oracle Corporation; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Oracle in Houston seeks a Senior Support Engineer for Product Data Quality & Resolution. You will investigate and resolve complex product-data issues preventing hardware onboarding, partnering with global manufacturing, Product Engineering, Data Centre Operations, and cross-functional teams to identify root causes and drive timely resolution.

The role supports a follow-the-sun environment with weekend and after-hours coverage as required, manages technical investigations, recommends

Qualifications

• Experience investigating complex product-data issues in hardware onboarding.
• Ability to work with cross-functional teams across global operations.
• Strong problem-solving and root-cause analysis skills.
• Familiarity with incident management and post-mortems.

Responsibilities

• Investigate and resolve complex product-data issues preventing hardware onboarding into Oracle data centers.
• Serve as technical point of contact for operational support, coordinating with global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional teams.
• Identify root causes and drive timely resolution of critical operational incidents.
• Manage technical investigations, recommend corrective actions, and identify opportunities for systemic improvement.
• Implement product or process changes with Product Engineering or Program Management after investigation and recommendations.

Job description

Senior Support Engineer, Product Data Quality & Resolution

Role Purpose

The Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers. Acting as a technical point of contact for operational support, the role partners with Oracle's global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams to investigate technical issues, identify root causes, and drive timely resolution of critical operational incidents.

The successful candidate will manage technical investigations, recommend corrective actions, and identify opportunities for systemic improvement. Responsibility for implementing product or process changes will transition to the appropriate Product Engineering or Program Management teams once investigation and recommendations are complete.

This role supports a global operational environment and participates in a follow-the-sun support model, including scheduled weekend and after-hours coverage as required.