Senior Support Engineer / Development Engineer – PDI (L3)

Ztek Consulting; Boston (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading consulting firm in Boston is seeking an experienced L3 Subject Matter Expert (SME) for production support across the PDI technology stack. The role involves advanced defect resolution, vendor coordination, and ensuring platform stability. Candidates must have strong experience with SQL, batch processing, and PDI applications, along with 8-12+ years in application support or engineering roles. This position offers a chance to work in a dynamic environment focused on fuel and logistics operations.

Qualifications

• 8–12+ years in PDI application support or engineering roles.
• Strong hands-on experience with PDI Enterprise, Fuel, and Logistics platforms.
• Deep understanding of c-store and fuel retail operations.

Responsibilities

• Act as final escalation for PDI production issues.
• Perform deep RCA across application and data failures.
• Coordinate with PDI vendor support for product defects.

Skills

Strong SQL

Batch processing

Data reconciliation

PDI Commerce API

Debugging

Job description

Overview

Strong hands on experience with PDI Enterprise / Fuel / Logistics platforms. Deep understanding of c store / fuel retail operations. Strong SQL, batch processing, data reconciliation skills. Experience in ITIL based Managed Services (L3) environments.

Role Summary

L3 SME responsible for advanced production support, defect resolution, and engineering level fixes across the PDI technology stack (ERP, POS integrations, fuel, logistics, back office). Owns escalations, RCA, vendor coordination, and platform stability within the EGA Managed Services model.

Key Responsibilities (L3)

• Act as final escalation (L3) for PDI production issues.
• Perform deep RCA across application, integration, data, and batch failures.
• Debug and implement code/config/data fixes for PDI modules.
• Support patches, upgrades, and environment changes (impact + validation).
• Coordinate with PDI vendor support for product defects and fixes.
• Maintain L3 SOPs/runbooks and enable KT to L2 teams.
• Ensure SLA/KPI adherence and support service governance.

Must Have

Must Have one or more of the following:

• PDI Commerce API – Integration between POS & back office system – PDI
• PDI Handheld – PDI store level item management – PDI
• PDI RSM – Supporting handheld – PDI

Experience

8–12+ years in PDI application support / engineering roles.