Sr Analyst, Enterprise Applications

Pilot Flying J; Knoxville (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

Pilot Company is seeking a Senior Application Analyst to bridge technical and business teams, ensuring highly available systems that align with business objectives. You will support PDI Enterprise modules, triage production issues and coordinate upgrades while maintaining SOX compliance and quality controls.

Key responsibilities include developing SSRS reports, analyzing data for end users and audits, and coordinating testing during deployments, with emphasis on strong collaboration across IT

Qualifications

• Five years of related experience in ERP systems.
• Three years of experience with PDI Enterprise Suite.
• Strong Microsoft Office skills (Excel, Word, PowerPoint, Visio).
• Strong SQL scripting and SSRS knowledge.
• Experience with Atlassian tools (JIRA, Confluence).
• Knowledge of system architecture and scripting (Python/PowerShell).

Responsibilities

• Provide advanced-level support for PDI Enterprise applications and resolve complex issues.
• Triages, researches and remediates production issues; coordinates upgrades with stakeholders.
• Monitor interfaces and remediate batch failures; document solutions.
• Develop SSRS reports and perform data analysis for end users and audits.
• Support UAT during upgrade cycles and integration projects.

Skills

ERP systems experience

SQL scripting

SSRS knowledge

Data analysis

Python/PowerShell scripting

Education

Bachelor’s degree in computer science or related field

Tools

JIRA

Confluence

SSRS

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

As a Senior Application Analyst, you will work with both technical and business teams to enable highly available system that meet the business objectives, including supporting key business and IT initiatives.

You will play a key role in application administration and maintenance, troubleshooting application-level issues and servicing requests from business teams. You will also be asked to triage, research and remediate production issues, coordinate and collaborate with various stakeholders during application upgrades.

• Deep functional understanding of fuel business domain, PDI Enterprise application modules (Accounts Payable / Receivable, General Ledger, Fuel Inventory, Order Desk
• Provide advanced-level support for PDI Enterprise applications, troubleshooting and resolving complex functional and technical issues, by working with business users, IT partners and vendors when necessary and ensure resolution metrics is maintained
• Adhere to Incident, Change and Problem Management to ensure application remains SOX compliant
• Support User Acceptance Testing (UAT) by coordinating testing efforts, documenting test cases and results during application upgrade cycles and integration projects
• Monitor application interfaces and remediate batch failures. Troubleshoot and eliminate causes of data inaccuracy and broken process flow along with detailed documentation on solution provided
• Interpret PDI data model, develop SSRS reports, and perform data analysis for end users and audits as per requirement
• Prepare and maintain detailed artifacts on application interfaces. Create/maintain import profiles, saved settings, background processing batches
• Model behaviors that support the company’s common goal and purpose; ensure guests, business users and team members are supported at the highest level
• Complete other duties as assigned by your manager

Qualifications

• Bachelor’s degree in computer science, Information Systems, Data Analytics or a related field
• Five years of related experience in ERP systems
• Three years of related experience in PDI Enterprise Suite required
• Strong Microsoft Office skills (Excel, Word, PowerPoint, Visio)
• Strong SQL Scripting and SSRS Knowledge
• Good understanding and experience in using Atlassian (JIRA, Confluence)
• Intermediate understanding of system architecture, scripting skills preferably Python, PowerShell or relevant tech stack