Remote Search Engineer – Tech Support for Complex Queries

Lucidworks; United States; Remote; USD 104,000 - 143,000; Full time

Job summary

A leading tech company is seeking a Search Engineer for remote technical support. This role involves resolving technical issues related to search technologies, requiring strong problem-solving and communication skills. Ideal candidates have experience with Apache Lucene/Solr and a background in customer-facing tech support. The position requires US citizenship and offers competitive pay, with a focus on delivering exceptional customer experiences.

Qualifications

• 2+ years of hands-on experience with Search technologies such as Apache Lucene/Solr.
• 3+ years professional experience in a customer-facing level 2-3 tech support role.
• Ability to clearly communicate with customers by email and phone.

Responsibilities

• Field incoming questions and help users configure Lucidworks Fusion.
• Troubleshoot complex search issues in and around Lucene/Solr.
• Document solutions into knowledge base articles.

Skills

Search technologies expertise

Technical support experience

Java proficiency

Scripting languages proficiency

Communication skills

Education

BS in Engineering or Computer Science

Tools

Salesforce

Zendesk

GCP

AWS

Azure

Kubernetes

Job description

A leading tech company is seeking a Search Engineer for remote technical support. This role involves resolving technical issues related to search technologies, requiring strong problem-solving and communication skills. Ideal candidates have experience with Apache Lucene/Solr and a background in customer-facing tech support. The position requires US citizenship and offers competitive pay, with a focus on delivering exceptional customer experiences.