Remote Kubernetes Support Engineer - Cloud & Automation

Cast AI; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity options

Premium health insurance

Learning budget

Annual hackathon

Team-building budget

Equipment budget

Job summary

Cast AI is seeking a Technical Support Engineer with a strong Kubernetes troubleshooting and administration background. The role involves serving as the subject matter expert, working closely with customers to resolve complex issues, and driving high reliability of Cast AI’s cloud infrastructure.

You will join a fast-paced, remote-first team with global reach. The ideal candidate has 3+ years in Kubernetes, solid Linux fundamentals, and hands-on experience with AWS/Azure/GCP.

Qualifications

• 3+ years of hands-on Kubernetes administration and troubleshooting, including cluster management, networking, and storage.
• Strong Linux/Unix fundamentals and experience in distributed, containerized environments.
• Experience with at least one major public cloud provider (AWS, Azure, GCP).
• Experience supporting customers in a SaaS or cloud-native environment.
• Excellent problem-solving abilities and a passion for diagnosing and resolving complex technical issues.
• Strong written and verbal communication skills with both technical and non-technical stakeholders.
• Collaborative mindset and ability to drive cross-functional projects.
• Fluent English; other languages are a plus.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Responsibilities

• Serve as the primary Cast AI subject matter expert, delivering deep technical guidance and authoritative support to customers.
• Collaborate closely with customers to troubleshoot and resolve complex technical issues, ensuring clear communication and effective problem-solving.
• Own customer issues from intake through resolution, driving timely outcomes to minimize downtime and improve performance.
• Document and share knowledge by contributing to internal knowledge bases and creating technical guides.
• Provide mentorship to junior team members and foster a strong, knowledgeable team environment.
• Participate in an on-call rotation to provide critical after-hours support.

Skills

Kubernetes administration

Linux fundamentals

Public cloud

SaaS/cloud-native support

Communication

Team collaboration

English proficiency

Education

Bachelor’s or Master’s in Computer Science/Engineering

Tools

Terraform

CKA/CKAD Certification

Cloud Architect Certification

Job description

Cast AI is seeking a Technical Support Engineer with a strong Kubernetes troubleshooting and administration background. The role involves serving as the subject matter expert, working closely with customers to resolve complex issues, and driving high reliability of Cast AI’s cloud infrastructure.

You will join a fast-paced, remote-first team with global reach. The ideal candidate has 3+ years in Kubernetes, solid Linux fundamentals, and hands-on experience with AWS/Azure/GCP.