Senior Support Engineer: Azure/Linux Incident & Automation Lead

EPAM Systems Inc; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

EPAM Systems Inc. in the United States seeks a Senior Support Engineer to own end-to-end incident resolution for ecommerce pharmaceutical applications, balancing reliability and customer satisfaction.

You will triage, diagnose, and coordinate fixes across Linux, Azure, and SQL, writing automation and runbooks, and leading cross-functional incident response.

The role requires 3+ years of experience, strong Bash skills, ITIL familiarity, and potential travel for on-call engagements.

Qualifications

• Minimum 3 years of professional experience.
• Hands-on Bash scripting for automating tasks and incident remediation.
• Strong Linux systems troubleshooting and maintenance experience.
• Working knowledge of Microsoft Azure for application availability.
• Proficiency in SQL for maintenance and performance troubleshooting.
• Upper-intermediate English (B2) or higher.
• Familiarity with ITIL practices to support structured incident and service management.
• Experience with SAP Commerce Cloud for ecommerce platform operations.

Responsibilities

• Provide 2nd-line application support for ecommerce pharmaceutical applications, triaging incidents and applying fixes.
• Manage application availability and health across Azure and Linux hosts to meet SLAs.
• Troubleshoot issues across the full stack, including Linux, networking, the Azure platform, and logs.
• Develop, maintain, and execute Bash automation scripts to streamline tasks.
• Write and run SQL queries to support maintenance tasks and data fixes.
• Coordinate maintenance windows and deployments with stakeholders.
• Lead incident response activities and track actions through to closure.
• Create runbooks and knowledge-base articles for incidents and maintenance.
• Perform on-call duties and travel as required for problem resolution.
• Maintain SLA compliance and incident response targets.
• Reduce repeat incidents through corrective actions and automation.
• Expand automation coverage with new scripts and processes.
• Document changes within 30 days and keep critical services updated.

Skills

Bash scripting

ITIL practices

Linux

Azure

SQL

SAP Commerce Cloud

Tools

Linux

Microsoft Azure

SQL

SAP Commerce Cloud

Job description

EPAM Systems Inc. in the United States seeks a Senior Support Engineer to own end-to-end incident resolution for ecommerce pharmaceutical applications, balancing reliability and customer satisfaction.

You will triage, diagnose, and coordinate fixes across Linux, Azure, and SQL, writing automation and runbooks, and leading cross-functional incident response.

The role requires 3+ years of experience, strong Bash skills, ITIL familiarity, and potential travel for on-call engagements.