Senior Support Engineer: AI-Driven Root Cause (Remote)

present of AI; États-Unis; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Remote work in US

Résumé du poste

Afresh is seeking a Senior Support Engineer (Remote, United States) within Support Engineering. This senior individual contributor handles the toughest escalations, digs into production data to map errors, odd forecasts, and broken data feeds, and pushes other teams to fix the source so tickets stop recurring.

A strong candidate brings advanced SQL, Python scripting, and years of hands-on investigation experience.

Qualifications

• Strong SQL skills with experience on messy production data.
• Hands-on investigation across data, model and app logic.
• Proficiency in Python scripting for data analysis.

Responsabilités

• Dig into root causes in production data for hard escalations.
• Coordinate with multiple teams to fix source data issues.
• Mentor colleagues and document findings for engineering audiences.
• Develop Claude-based automated workflows to reduce repeat tickets.

Connaissances

Advanced SQL

Python scripting

Investigation experience

Root cause analysis

Claude workflows

Outils

Claude

Description du poste

Afresh is seeking a Senior Support Engineer (Remote, United States) within Support Engineering. This senior individual contributor handles the toughest escalations, digs into production data to map errors, odd forecasts, and broken data feeds, and pushes other teams to fix the source so tickets stop recurring.

A strong candidate brings advanced SQL, Python scripting, and years of hands-on investigation experience.