Senior Support Engineer - AI-Driven Escalations & Impact

Afresh Technologies; United States; Hybrid; USD 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Health plans

Parental leave

Equity packages

401k matching

Flexible vacation policy

Professional development program

Work from home stipend

Zusammenfassung

Afresh Technologies, a leader in fresh grocery technology, seeks a Principal Support Engineer to own the most complex escalations and drive end-to-end investigations across all Afresh products. You will build agentic AI workflows and tooling, ship Claude skills for Tier 1 resolution, and coordinate data-issue investigations across 200 products.

You will mentor engineers, define success metrics, and present findings to Product and Data Engineering leadership, contributing to strategic OKRs and

Qualifikationen

• 5+ years in technical support engineering, solutions engineering, data engineering, or equivalent role with root-cause ownership.
• Ability to own complex cross-functional initiatives end-to-end and secure commitments.

Aufgaben

• Own the most complex escalations end-to-end across Afresh products.
• Build tooling and AI workflows to deflect future volume.
• Lead cross-functional investigations with Solutions Engineering, Data Engineering, Product Engineering, and Operations.
• Mentor Tier 1/2 engineers and contribute to playbooks and docs.
• Present root-cause analyses and measured impact to leadership.

Kenntnisse

SQL

Python

Databricks

Looker

AI tools (Claude, Stylo)

Root-cause analysis

Tools

Zendesk

Stylo

Jobbeschreibung

Afresh Technologies, a leader in fresh grocery technology, seeks a Principal Support Engineer to own the most complex escalations and drive end-to-end investigations across all Afresh products. You will build agentic AI workflows and tooling, ship Claude skills for Tier 1 resolution, and coordinate data-issue investigations across 200 products.

You will mentor engineers, define success metrics, and present findings to Product and Data Engineering leadership, contributing to strategic OKRs and