Senior Support Engineer - AI Platform for Grocers

OpenKrill

United States

Remoto

USD 130.000 - 195.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Afresh, the AI platform for grocery, seeks a Principal Support Engineer who understands how our platform behaves for grocery partners. You will own the most complex escalations end to end and guide cross-functional teams to eliminate root causes.

You will build tooling and automation using SQL, Python, Databricks, Looker, Stylo, Claude, and Cowork, mentor engineers, and share data-driven insights with Product and Data Leadership to reduce support volume and improve reliability.

Competenze

5+ years in technical support engineering, solutions engineering, or data engineering.
Advanced SQL and data analysis across large datasets.
Experience with AI tools such as Claude and automation workflows.

Mansioni

Own the most complex escalations end to end — data mapping defects, forecast/OKR anomalies, and data-feed failures.
Define and report the numbers that prove impact and publish progress regularly.
Build tooling and automations using SQL, Python, Databricks, Looker, Stylo workflows, Claude and Cowork skills.
Drive cross-functional change with Solutions Eng, Data Eng, Product Eng, and Operations to fix root causes and reduce volume.
Mentor Tier 1/Tier 2 engineers and write playbooks and source-of-truth docs.