Senior Support Engineer (Fully Remote)

Afresh; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits

Flexible PTO

Growth budget

Job summary

Afresh builds AI for grocers to reduce waste and increase sales. We are seeking a seasoned technical support and data engineering professional to own escalations, build AI workflows, and mentor engineers.

Join a mission-driven team focused on reducing food waste, with competitive compensation, equity, flexible PTO, and growth budget.

Qualifications

• Deep technical support and data engineering experience.
• Advanced SQL, Python, and AI automation skills.
• Autonomous cross-functional driver with metrics focus.

Responsibilities

• Own complex escalations and drive root causes.
• Build tooling and AI workflows to deflect tickets.
• Mentor support engineers and write playbooks.

Skills

SQL

Python

AI automation

Job description

• Own complex escalations and drive root causes.
• Build tooling and AI workflows to deflect tickets.
• Mentor support engineers and write playbooks.

What We're Looking For:

• Deep technical support and data engineering experience.
• Advanced SQL, Python, and AI automation skills.
• Autonomous cross-functional driver with metrics focus.

Why You'll Love It:

• Competitive salary, equity, and full benefits.
• Flexible PTO, stipends, and growth budget.
• Mission-driven team tackling food waste.

Afresh

Afresh builds AI for grocers to reduce waste and increase sales. After 70% revenue growth in 2025, it scaled to 6 enterprise solutions in 10% of the U.S. market with a culture of proactivity, kindness, candor, and humility.