Senior Support Engineer

Brooksource; Maryland; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, Dental and Vision benefits

Weekly pay

Holiday paid time off

Sick leave

401k with company match

Employee Assistance Program

Job summary

Brooksource is seeking a Senior Support Engineer to support the Nuclear Online Work Management initiative at a major energy client. This is a 100% remote, 12-month contract with potential for extension or hire.

The role focuses on production support across application, data, integration, and cloud environments, with emphasis on Azure, Databricks, and SQL to troubleshoot complex issues in a regulated nuclear environment.

Qualifications

• Bachelor's degree or equivalent professional experience in IT/CS/Engineering.
• 7+ years in technical support, production support, or related roles.
• Strong troubleshooting across applications, data, integrations, and production issues.
• Root cause analysis across multi-layer stacks.
• Proficient in Microsoft Azure and cloud-based environments.
• Hands-on Databricks experience and data platforms.
• Strong SQL/database knowledge and data issue analysis.
• Ability to interpret logs and system outputs during investigations.
• Experience supporting enterprise applications in production.
• Excellent analytical, problem-solving, and communication skills.
• Able to collaborate across software, data, cloud, and infra teams in regulated settings.

Responsibilities

• Provide day-to-day technical and production support for the Nuclear Online Work Management platform.
• Own issues from investigation to resolution with engineering teams.
• Investigate application, data, and system issues to determine root cause.
• Perform root cause analysis and coordinate resolutions.
• Troubleshoot Azure and Databricks data workflows.
• Analyze SQL queries, logs, and data pipelines during investigations.
• Diagnose React/Node.js application behavior and apply minor fixes.
• Translate business problems into actionable technical issues.
• Support testing, releases, and post-deployment activities.
• Identify recurring issues and propose improvements.
• Develop and maintain runbooks and incident documentation.
• Communicate findings to technical teams and stakeholders.
• Support reliability of AI-enabled platform capabilities.
• Collaborate across teams to resolve cross-layer issues.

Skills

SQL & Databases

Azure Cloud

Databricks

Root Cause Analysis

Production Support

Troubleshooting

Data Engineering Concepts

Cross-functional Collaboration

Communication Skills

Regulated Environment

Education

Bachelor's Degree in IT/CS/Engineering

Tools

Azure Monitor

Azure SQL

Azure Data Factory

Azure DevOps

Databricks Notebooks/Jobs

Job description

100% Remote

12-month Contract with Potential for Extension/Hire

Brooksource is seeking a Senior Support Engineer to support the Nuclear Online Work Management initiative at one of our largest Fortune 200 energy generation clients. Our client is modernizing how non-outage nuclear work is planned, prioritized, and executed by transitioning from a traditional long-range, waterfall scheduling model to a continuous, data-driven approach across its nuclear fleet. As new capabilities are introduced into the Nuclear Online Work Management environment, this team will play a critical role in ensuring applications, data pipelines, integrations, and AI-enabled solutions operate reliably within a highly regulated nuclear environment.

The Senior Support Engineer will provide hands-on technical and production support across application, data, integration, and cloud environments. This individual will take ownership of complex technical issues, perform root cause analysis, and drive issues through resolution in partnership with engineering teams. The ideal candidate will bring strong experience with SQL/database technologies, Azure, and Databricks, along with the technical depth to troubleshoot complex data and application issues across a modern enterprise platform.

This is not a traditional help desk or end-user support role. The Senior Support Engineer will serve as a technical resource across the platform, working closely with software engineering, data engineering, data science, cloud, and infrastructure teams to troubleshoot production issues, support releases and deployments, implement minor fixes when appropriate, and proactively improve platform stability and reliability.

Requirements:

• Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems, Engineering, or related field; OR equivalent professional experience
• 7+ years of professional experience in technical support, production support, application support, software engineering, database engineering, data engineering, or a related technical role
• Strong experience troubleshooting complex application, data, integration, and production issues
• Demonstrated experience with root cause analysis and resolving issues across multiple layers of a technology stack
• Strong experience with Microsoft Azure and cloud-based application environments
• Hands-on experience with Databricks and modern data platforms
• Strong SQL/database knowledge, including experience investigating data issues, queries, database behavior, or performance
• Ability to interpret application logs, error messages, system behavior, and data outputs during technical investigations
• Understanding of data engineering and data science concepts and how data platforms integrate with enterprise applications
• Experience supporting enterprise applications in production environments
• Strong analytical, problem-solving, and communication skills
• Ability to work effectively across multiple technical disciplines in a highly regulated, process-driven environment

Preferred Qualifications:

• Experience supporting data-intensive, AI-enabled, or analytics-driven enterprise applications
• Experience with AI/ML technologies, AI-enabled applications, or data science platforms
• Experience with Azure services such as Azure Monitor, Log Analytics, Azure SQL, Azure Data Factory, or Azure DevOps
• Experience with Databricks technologies including notebooks, jobs, workflows, SQL, Delta Lake, or data pipelines
• Experience with IT Service Management processes including Incident, Problem, and Change Management
• Experience supporting enterprise applications through releases, deployments, testing, and post-production validation
• Experience within the energy, utilities, nuclear, or another highly regulated industry
• Understanding of software development lifecycle and Agile delivery practices
• Experience creating troubleshooting documentation, runbooks, knowledge articles, or standard operating procedures

Responsibilities:

• Provide day-to-day technical and production support for the Nuclear Online Work Management platform and its supporting technologies
• Own technical issues from initial investigation through resolution, involving the appropriate engineering teams when needed
• Investigate application, data, integration, and system issues to determine the source and impact of failures
• Perform detailed root cause analysis and develop or coordinate appropriate resolutions
• Troubleshoot applications and data workflows across Azure and Databricks environments
• Analyze SQL queries, database behavior, application logs, system outputs, data pipelines, and user workflows during technical investigations
• Support applications utilizing React and Node.js by diagnosing application behavior and implementing minor fixes when appropriate
• Translate business and user-reported problems into clear technical issues and actionable information for engineering teams
• Support testing, validation, releases, deployments, and post-deployment activities for platform enhancements
• Identify recurring issues and recommend technical or process improvements to increase platform stability and reduce operational disruption
• Develop and maintain runbooks, troubleshooting procedures, incident documentation, and knowledge articles
• Communicate technical findings, root causes, and resolutions to technical teams and business stakeholders
• Support the reliability and ongoing improvement of new data-driven and AI-enabled capabilities within the platform
• Collaborate with software engineering, data engineering, data science, cloud, and infrastructure teams to resolve issues spanning multiple technology layers

What’s in it for you?

• A welcoming, collaborative team environment where you will be provided an opportunity to work with the nation’s largest producer of carbon-free energy, getting exposed to next generation energy sources and new technologies while contributing to their overarching mission of transitioning to a carbon-free future through innovative clean energy solutions.
• Eight Eleven group offers Health, Dental and Vision benefits, weekly pay, holiday paid time off and sick leave.
• Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

BENEFITS OF WORKING WITH BROOKSOURCE:

• Direct communication with the hiring manager, which allows us to move candidates through the interview process faster.
• Dedication to keep an open line of communication and provide full transparency.

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.