Senior Support Analyst - Healthcare Tech (Cloud)

Kodiak Solutions; Oregon; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Kodiak Solutions seeks a Senior Support Analyst to join our Product Engineering team, supporting and implementing software via incidents, requests, and changes. You will learn our products, collaborate with Product and Engineering, and contribute to implementing solutions.

The role emphasizes learning, balancing workload, and adhering to compliance standards while building domain knowledge across product lines.

Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields or similar required.
• 5+ years of relevant experience in product support and/or product implementation.
• Min 5 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS).
• Ability to develop product knowledge in a domain area, and across product lines.
• Ability to work in a shifting environment while maintaining various levels of standardization and consistency.
• Experience with ticketing system(s) preferably ServiceNow.
• Experience with Microsoft Azure and/or Snowflake, a plus.
• Technology certifications, a plus.
• Candidates must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.

Responsibilities

• Learn technical skills required to resolve customer support cases/requests.
• Learn team structure and deliver assigned items in established timelines.
• Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
• Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
• Learn compliance standards across various product areas.
• Leveraging documentation related to products and services tasked with supporting/implementing.

Education

Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields or similar required

Tools

SQL Stack

Azure

Snowflake

ServiceNow

Job description

Kodiak Solutions seeks a Senior Support Analyst to join our Product Engineering team, supporting and implementing software via incidents, requests, and changes. You will learn our products, collaborate with Product and Engineering, and contribute to implementing solutions.

The role emphasizes learning, balancing workload, and adhering to compliance standards while building domain knowledge across product lines.