Product Support Analyst — Healthcare Tech & Data
Kodiak Solutions
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Job summary
Kodiak Solutions is seeking a Product Support Analyst to join our Product Engineering team. You will support and implement software via incidents, requests, and changes, collaborating with Product and Engineering to deliver reliable solutions.
Candidates should have a Bachelor's in CS/MIS/IS or engineering, with at least 3 years in product support or implementation and strong SQL skills (T-SQL, SSIS, SSRS). Experience with ServiceNow, Azure, or Snowflake is a plus.
Qualifications
- Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience.
- 3+ years of relevant experience in product support and/or product implementation.
- Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS).
- Ability to develop product knowledge across product lines and domains.
- Experience with ticketing systems, preferably ServiceNow.
- Experience with Microsoft Azure and/or Snowflake is a plus.
Responsibilities
- Learn and resolve customer support cases/requests within incidents and changes.
- Understand product and service datasets, codebases, and business purposes.
- Balance workload across different requests using the ticketing system.
- Learn compliance standards across various product areas.
- Collaborate with Product, Engineering, and other teams to support/implement.
Skills
Education
Tools
Job description
Kodiak Solutions is seeking a Product Support Analyst to join our Product Engineering team. You will support and implement software via incidents, requests, and changes, collaborating with Product and Engineering to deliver reliable solutions.
Candidates should have a Bachelor's in CS/MIS/IS or engineering, with at least 3 years in product support or implementation and strong SQL skills (T-SQL, SSIS, SSRS). Experience with ServiceNow, Azure, or Snowflake is a plus.
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