Product Support Engineer - SQL & Cloud Platforms

Kodiak Solutions; Oregon; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Kodiak Solutions in the United States is seeking a Product Support Analyst to join our Product Engineering team. You will support and/or implement software through incidents, requests, and changes while learning product datasets, codebases, and business purpose relevant to our platform.

Responsibilities include handling tickets, prioritizing workload, collaborating with Product and Engineering teams, and building strong knowledge of our healthcare-focused software stack.

Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience.
• 3+ years of relevant experience in product support and/or product implementation.
• Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS) advanced troubleshooting required.
• Experience with ticketing systems, preferably ServiceNow.
• Experience with Microsoft Azure and/or Snowflake, a plus.

Responsibilities

• Learn technical skills required to resolve customer support cases/requests.
• Learn team structure and deliver assigned items in established timelines.
• Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
• Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
• Learn compliance standards across various product areas.
• Leveraging documentation related to products and services tasked with supporting/implementing.

Skills

Adaptability

Ticketing systems

Communication

Education

Bachelor's degree in Computer Science, MIS, Information Systems or engineering or equivalent experience

Tools

Microsoft SQL Stack (T-SQL, SSIS, SSRS)

Microsoft Azure

Snowflake

Job description

Kodiak Solutions in the United States is seeking a Product Support Analyst to join our Product Engineering team. You will support and/or implement software through incidents, requests, and changes while learning product datasets, codebases, and business purpose relevant to our platform.

Responsibilities include handling tickets, prioritizing workload, collaborating with Product and Engineering teams, and building strong knowledge of our healthcare-focused software stack.