Product Support Analyst

Kodiak Solutions; Oregon; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Kodiak Solutions in the United States is seeking a Product Support Analyst to join our Product Engineering team. You will support and/or implement software through incidents, requests, and changes while learning product datasets, codebases, and business purpose relevant to our platform.

Responsibilities include handling tickets, prioritizing workload, collaborating with Product and Engineering teams, and building strong knowledge of our healthcare-focused software stack.

Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience.
• 3+ years of relevant experience in product support and/or product implementation.
• Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS) advanced troubleshooting required.
• Experience with ticketing systems, preferably ServiceNow.
• Experience with Microsoft Azure and/or Snowflake, a plus.

Responsibilities

• Learn technical skills required to resolve customer support cases/requests.
• Learn team structure and deliver assigned items in established timelines.
• Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
• Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
• Learn compliance standards across various product areas.
• Leveraging documentation related to products and services tasked with supporting/implementing.

Skills

Adaptability

Ticketing systems

Communication

Education

Bachelor's degree in Computer Science, MIS, Information Systems or engineering or equivalent experience

Tools

Microsoft SQL Stack (T-SQL, SSIS, SSRS)

Microsoft Azure

Snowflake

Job description

At Kodiak Solutions, we’re dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.

Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes.The

Product Support Analyst

has the responsibility of working within our Product Engineering team to Support and/or implement software via assigned incidents, requests, and changes provided & overseen by our technical leadership. In this role, you will learn how to support our products, work within your team, and communicate appropriately across different groups at Kodiak Solutions such as Product, Engineering, and more..

Essential Duties and Responsibilities may include the following.

• Learn technical skills required to resolve customer support cases/requests.
• Learn team structure and deliver assigned items in established timelines.
• Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
• Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
• Learn compliance standards across various product areas.
• Leveraging documentation related to products and services tasked with supporting/implementing.

Qualifications:

• Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
• 3+ years of relevant experience in product support and/or product implementation
• Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS) advanced troubleshooting required
• Ability to develop product knowledge in a domain area, and across product lines
• Ability to work in a shifting environment while maintaining various levels of standardization and consistency
• Experience with ticketing system(s)
• preferably ServiceNow
• Experience with Microsoft Azure and/or Snowflake, a plus
• Technology certifications, a plus

Candidates must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.