Senior Supply Chain Ops Lead - Tracking, Quotes & Service

CEVA Logistics; Dallas (TX); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Life insurance

Paid time off

Paid holidays

Tuition reimbursement

401(k)

Job summary

CEVA Logistics in Dallas, TX is seeking a Supply Chain Ops Specialist IV to lead and manage complex supply chain operations. The role emphasizes developing relationships with customers, coordinating shipments, and ensuring service quality.

The position requires a High School diploma or GED, with an Associate's degree or equivalent experience preferred, plus five years in logistics or related operations support. Strong MS Office skills and ability to track sensitive shipments are essential.

Qualifications

• High School diploma or GED; an Associate's degree or equivalent work experience preferred.
• Five years of specialized logistics or related operations support experience.
• Proficiency with Microsoft Office and logistics software.
• Ability to track and trace complex shipments.

Responsibilities

• Develop relationships with internal or external customers and manage profiles and service needs; address sensitive questions regarding shipments, billing, status, and services.
• Lead staff with supervision and training; assign work and provide direction.
• Oversee processing of services and customer service commitments per company policies and requirements.
• Track orders and shipments; assist with tracing as needed, including international operations.
• Run, analyze, and summarize complex operational reports; present findings to supervisors as needed.
• Prepare information for quotes or address potential services; provide more complex quotes.
• Communicate with customers, carriers and providers on service delivery and invoicing; resolve issues.
• Ensure compliance with company policies and create a safe, effective work environment.

Skills

Microsoft Office

Databases & systems

Quotes & service details

Tracking shipments

Education

Associates Degree

Job description

CEVA Logistics in Dallas, TX is seeking a Supply Chain Ops Specialist IV to lead and manage complex supply chain operations. The role emphasizes developing relationships with customers, coordinating shipments, and ensuring service quality.

The position requires a High School diploma or GED, with an Associate's degree or equivalent experience preferred, plus five years in logistics or related operations support. Strong MS Office skills and ability to track sensitive shipments are essential.