Production Technician Supervisor – 2nd Shift

Jobtailor; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor in Houston, TX seeks a Transportation and Logistics Coordinator to supervise personnel, coordinate service resolutions, and work with customers to support operations.

The role emphasizes data analysis, Excel proficiency, and ISO compliance, with travel up to 75%. Strong communication and leadership are essential. On-site position in a manufacturing logistics environment.

Qualifications

• 2 years of relevant work experience.
• Experience with Microsoft Office and Windows applications.
• Ability to travel up to 75%.
• REAL ID-compliant driver''s license or passport required for federal travel regulations.
• Familiarity with TSA security procedures.
• Ability to travel domestically via road, rail, and air.
• Associate degree in Transportation or Business preferred.
• 2 years of experience in customer service, distribution, or logistics in a manufacturing environment preferred.
• 2 years of experience in transportation and operations preferred.
• Availability to work extended hours, including early mornings, evenings, and weekends, as needed.
• Ability to quickly learn and become proficient in new software applications.
• Excellent verbal and written communication skills.
• Ability to present clean, organized, and thorough information and data.
• Effective organizational and leadership skills.
• Ability to adapt to new work structures, processes, or cultures.
• Ability to perform complex analyses of data, processes, policies, procedures, and/or systems.
• Experience producing unambiguous, comprehensive, and accurate interpretations.
• May be required to pass a pre-employment drug test after receiving a conditional offer.

Responsibilities

• Supervise personnel, research data, provide recommendations, and work directly with customers to provide support and resolve issues.
• Act as the first line of communication with customers and warehouse sites.
• Advise customers of service failures and coordinate resolutions.
• Audit daily order processes and ensure all orders are sent to each site.
• Monitor and report errors for performance tracking.
• Work with Inventory Control, Transportation, and warehouse sites on service resolutions.
• Oversee service provider performance and engage providers for service improvement.
• Communicate order changes with warehouses and coordinate shipment schedules.
• Maintain department ISO compliance documents.
• Train all department personnel to required standards, including the department Director and Manager.

Skills

Customer service

Data analysis

Logistics management

Excel proficiency

Transportation management

Order processing

Performance tracking

Education

Associate degree in Transportation or Business

Tools

Microsoft Office

Windows applications

Excel

Job description

• Supervise personnel, research data, provide recommendations, and work directly with customers to provide support and resolve issues
• Act as the first line of communication with customers and warehouse sites
• Advise customers of service failures and coordinate resolutions
• Audit daily order processes and ensure all orders are sent to each site
• Monitor and report errors for performance tracking
• Work with Inventory Control, Transportation, and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain department ISO compliance documents
• Train all department personnel to required standards, including the department Director and Manager

Requirements

• 2 years of relevant work experience
• Experience with Microsoft Office and Windows applications
• Ability to create complex formulas in Excel
• Ability to travel up to 75%
• REAL ID-compliant driver's license or passport required for federal travel regulations
• Familiarity with and ability to comply with TSA security procedures
• Ability to travel domestically via road, rail, and air
• Associate degree in Transportation or Business preferred
• 2 years of experience in customer service, distribution, or logistics in a manufacturing environment preferred
• 2 years of experience in transportation and operations preferred
• Availability to work extended hours, including early mornings, evenings, and weekends, as needed
• Ability to quickly learn and become proficient in new software applications
• Excellent verbal and written communication skills
• Ability to present clean, organized, and thorough information and data
• Effective organizational and leadership skills
• Ability to adapt to new work structures, processes, or cultures
• Ability to perform complex analyses of data, processes, policies, procedures, and/or systems
• Experience producing unambiguous, comprehensive, and accurate interpretations
• May be required to pass a pre-employment drug test after receiving a conditional offer

Core Competencies

Demonstrates strong capabilities in customer service, logistics, and transportation operations, with a focus on compliance and performance improvement. Proficient in data analysis and effective communication to support service resolutions and operational efficiency.

Highest-signal resume keywords

• Customer Service Experience
• Logistics Management
• Data Analysis
• Microsoft Excel Proficiency
• ISO Compliance

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Complex Excel Formulas
• Logistics Operations
• Transportation Management
• Order Processing
• Performance Tracking
• Service Improvement
• TSA Security Procedures
• ISO Compliance Documentation
• Customer Support

Soft Skills

• Effective Communication
• Organizational Skills
• Leadership Skills
• Adaptability
• Problem-Solving

Certifications & Qualifications

• REAL ID-Compliant Driver's License
• Passport

Industry Keywords

• Transportation
• Logistics
• Manufacturing Environment
• Service Provider Performance
• Federal Travel Regulations

Tools & Technologies

• Microsoft Office
• Windows Applications