Production Technician Supervisor – 1st Shift

Jobtailor; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is hiring a logistics coordinator to serve as the first line of communication with customers and warehouse sites, coordinating resolutions for service failures and auditing daily order processes.

You will monitor errors for performance, collaborate with Inventory Control, Transportation, and warehouse teams, and oversee service provider performance to drive improvements while maintaining ISO compliance documents and training staff to standards.

Qualifications

• 2 years of relevant work experience.
• Experience with Microsoft Office and Windows; ability to create complex Excel formulas.
• Associate degree in Transportation or Business.
• 2 years of customer service, distribution or logistics in a manufacturing environment.
• 2 years of experience in transportation and operations.
• Availability to work extended hours, including mornings, evenings and weekends.
• Capacity to quickly learn and achieve proficiency in new software applications.
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience.
• Effective organizational and leadership skills; able to adapt to new work structures, processes or cultures.
• Ability to perform complex analyses of data, processes, policies, procedures and/or systems; capable of delivering unambiguous interpretations.

Responsibilities

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work with Inventory Control, Transportation and warehouse teams on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel to the required standards, including the Director and Manager of the department

Skills

Customer Service Experience

Logistics Management

Data Analysis Skills

Microsoft Excel Proficiency

ISO Compliance Knowledge

Education

Associate Degree in Transportation

Associate Degree in Business

Tools

Microsoft Office

Windows Applications

Excel

Job description

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Requirements

• 2 years of relevant work experience
• Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel
• Associate degree in Transportation or Business
• 2 years of experience in customer service, distribution or logistics in a manufacturing environment
• 2 years of experience in transportation and operations
• Availability to work extended hours as needed, which may include early mornings, evenings and weekends
• Capacity to quickly learn and achieve proficiency in new software applications
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures
• Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations

Core Competencies

Demonstrates expertise in customer service, logistics, and transportation operations, with a strong ability to analyze data and improve service performance. Proficient in Microsoft Office, particularly Excel, and capable of maintaining ISO compliance standards while effectively communicating with diverse teams.

Highest-signal resume keywords

• Customer Service Experience
• Logistics Management
• Data Analysis Skills
• Microsoft Excel Proficiency
• ISO Compliance Knowledge

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Order Processing
• Service Improvement
• Transportation Operations
• Logistics Coordination

Soft Skills

• Verbal Communication
• Written Communication
• Organizational Skills
• Leadership Skills
• Interpersonal Skills

Certifications & Qualifications

• Associate Degree in Transportation
• Associate Degree in Business

Industry Keywords

• ISO Compliance
• Manufacturing Environment
• Service Provider Performance
• Inventory Control
• Transportation Department

Tools & Technologies

• Microsoft Office
• Windows Applications
• Excel