Senior Supervisor, Hospital Services

WM; Racine (WI); On-site; USD 56,000 - 68,000; Full time

Job summary

WM is seeking a Hospital Services Supervisor in Racine, WI, overseeing Hospital Services Technicians, scheduling, and site supervision across multiple locations.

The role requires a minimum of 3 years supervisory experience in a healthcare setting, a valid driver’s license, and strong customer service skills. Travel within the service area is expected, along with coordination with vendors and internal teams.

Qualifications

• Associate's Degree (accredited) or equivalent experience.
• High School Diploma or GED with 2 years of related work experience.
• 3 years of supervisory experience, preferably in a healthcare setting.
• Valid Driver's License.

Responsibilities

• Oversees activities of Hospital Services Technicians and manages schedules and collection efficiency.
• Provides site supervision of On-Site Service Technicians at multiple locations.
• Coordinates delivery and pickup with MAE, outside vendors, and others as required; oversees scheduling, dispatching, and evaluation.
• Travels within assigned area to visit client sites and resolve service questions and issues.
• Travels between facilities to arrange on-site placement and collection of waste containers (ShParts, Rx, Haz, Document Mgmt).
• Performs other duties as assigned.

Skills

Supervisory experience

Staff development

Customer service

Education

Associate's Degree or equivalent

High School Diploma or GED with 2 years related experience

3 years supervisory experience (healthcare preferred)

Tools

Office software

Job description

Stericycle is now part of WM. Pay Range: $62,000 /yr Shift: Monday-Friday

What is the value of a WM job?

The value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family.

We Are Stable:

Our WM team is home every day, and our team members perform essential and meaningful work.

We Are Committed to Growth:

Annual Education Assistance Benefit available for team members.

We Are Investing in You:

Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!

Who are we?

#WeAreWM

I. Job Summary

Under direction, oversees all activities of the Hospital Services Technicians. Manages the time schedules and collection efficiency of the Hospital Services Technicians.

II. Essential Duties And Responsibilities

• Selects, trains, manages and develops an effective and efficient Services staff. Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to sup-port services needed
• Provides site supervision of On-Site Service Technicians at multiple locations
• Coordinates delivery and pick-up with MAE, outside vendors, and others as required. Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned
• Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues
• Travels between customer facilities providing on-site placement and collection of waste containers for various WMHS programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested. May oversee outside vendor services as well
• Perform other duties and responsibilities, as assigned.

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited), or in lieu of degree
• High School Diploma or GED (accredited) and 2 years of related work experience
• 3 years of supervisory experience, preferably in a healthcare setting
• Valid Driver's License
• Preferred Qualifications

IV. Physical Requirements

• Walking
• Sitting
• Lifting
• Pushing
• Pulling
• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Reaching
• Grasping
• Talking
• Hearing
• Repetitive Motions
• Eye/Hand/Foot Coordination

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre‑employment screening, post‑incident evaluations, reasonable suspicion checks, and random testing in accordance with government regulations and company policies.

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.