Senior Supervisor

KLA; Hillsboro, Beaverton (OR, OR); Presencial; USD 81.000 - 138.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with company matching

Employee stock purchase program (ESPP)

Tuition reimbursement

Paid time off

Paid holidays

Family care benefits

Descripción de la vacante

KLA is seeking a customer-focused leader to manage field service operations and strengthen relationships across organizational levels. You will coordinate service activities, drive improvements, and lead regular customer meetings to ensure action items are followed up with.

The role supports revenue planning and ongoing collaboration with customers to enhance products and services. This position emphasizes cross-functional teamwork and strategic execution.

Formación

• Bachelor’s degree with management or leadership experience and minimum 5 years in a related industry, OR Graduate degree with minimum 2 years management experience in a related industry

Responsabilidades

• Build and maintain strong customer relationships at all organizational levels while leading field service operations
• Drive coordination of service activities to meet customer operational goals
• Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues
• Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items
• Support quarterly and annual revenue planning to achieve operational and financial targets
• Collaborate with customers to promote continuous improvement programs and product enhancements
• Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements
• Develop and implement operational plans to improve customer satisfaction and grow service market share
• Partner with account teams to support regional business objectives and strengthen customer engagement
• Lead and develop the CSE team through regular performance reviews and development planning aligned with account goals
• Evaluate operational processes and customer workflows to identify improvement opportunities and training needs
• Build a strong understanding of the equipment base at customer sites installed
• Ensure accurate records, systems, and performance metrics are maintained
• Track equipment status, warranties, contracts, and customer performance metrics
• Establish strong collaboration with business units, product support teams, and sales organizations

Conocimientos

Customer service leadership

Operations coordination

Educación

Bachelor’s degree with management or leadership experience

Graduate degree with management experience

Descripción del empleo

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Company Overview

KLA is a global leader in the semiconductor manufacturing ecosystem, enabling the production of virtually every electronic device used today. From laptops and smartphones to advanced automotive systems and immersive technologies, our innovations support the devices that power modern life. KLA develops industry leading systems and solutions for manufacturing wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Innovation is at the core of what we do, with approximately 15% of revenue reinvested into research and development. Our teams of physicists, engineers, and data scientists collaborate with the world’s leading technology companies to solve complex challenges and accelerate the delivery of next generation of electronic devices. At KLA, you will work on meaningful problems in a dynamic and fast paced environment where two days are the same.

Job Description and Preferred Qualifications

Customer Service

• Build and maintain strong customer relationships at all organizational levels while leading field service operations
• Drive coordination of service activities to meet customer operational goals
• Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues
• Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items

Business and Finance

• Support quarterly and annual revenue planning to achieve operational and financial targets
• Collaborate with customers to promote continuous improvement programs and product enhancements
• Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements
• Develop and implement operational plans to improve customer satisfaction and grow service market share

Administrative and General

• Partner with account teams to support regional business objectives and strengthen customer engagement
• Lead and develop the CSE team through regular performance reviews and development planning aligned with account goals
• Evaluate operational processes and customer workflows to identify improvement opportunities and training needs
• Build a strong understanding of the equipment base at customer sites installed
• Ensure accurate records, systems, and performance metrics are maintained
• Track equipment status, warranties, contracts, and customer performance metrics
• Establish strong collaboration with business units, product support teams, and sales organizations

Minimum Qualifications

Minimum Qualifications Bachelor’s degree with management or leadership experience and minimum 5 years in a related industry, OR Graduate degree with minimum 2 years management experience in a related industry

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $81,300.00 - $138,200.00 Annually

Primary Location: USA-OR-Hillsboro-Beaverton-KLA

• KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
• Interns are eligible for some of the benefits listed.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Additional Information

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.